Serial number

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Hello people as some of you may know I crashed my drone sent it to DJI and they sent me another one and I've been trying to get DJI care for it but when I put my serial number in it says incorrect number I told DJI about it and they were supposed to get back with me but never did. This is my number I have on my drone 1893h8w002v488 anybody
 

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dirkclod

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Don’t stop communicating with them. Stay on them. When i
have emailed them I keep all my correspondence together to fall back on. Has helped me anyway.
 
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Production date is 8/30/20
Certainly a recent build.
P4P obsidian?
The made in China sticker seems a bit odd. Never seen one in any phantom I’ve run across.
 
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I still think that “made in China” sticker is odd.
Anyone else ever see one in a phantom???
And I wasn’t aware they were still building obsidian models.
 

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