Refund.
- Thread starter Newbieguy
- Start date
N017RW
Premium Pilot
You will likely wait 2 to 3 weeks before you see the amount refunded, based on the accounts of others experiences. I wouldn’t buy from DJI direct.
I always thought it was 7 days. I went to look and it still says 7 days. How did you get 14 days?
See Part III: After-Sales Service Policies - DJI
You can request Return & Refund Service:
√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
√ Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.
See Part III: After-Sales Service Policies - DJI
You can request Return & Refund Service:
√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
√ Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.
- Joined
- Aug 24, 2017
- Messages
- 520
- Reaction score
- 281
- Age
- 54
Yeah I was just informed in an email it is 7 days. The guy on chat didn’t have a clue. I’m not even sure I can tolerate sending another bird to them. This P3A was out of stock when they sold it to me. Of course I wasn’t made aware of this fact. Took 8 weeks to receive it. [emoji36]
Assuming you used a major credit card, you can always file a dispute to reverse the charge.
- Joined
- Aug 24, 2017
- Messages
- 520
- Reaction score
- 281
- Age
- 54
It had a hairline crack in the prop. That solved the motor warnings. I’ve determined the battery is faulty. So the props and the battery are going back. I recalibrated the imu. It’s much more stable now. I occasionally still get a compass warning. As long as it doesn’t get worse I’m going to keep the bird. I did purchase this thru my PayPal account. After waiting 7 weeks to get the bird and the headache I had sending my P3S in for repair I just don’t want to battle with the mothership again.
Actually, it's very crazy that a factory error should be detected within 7 days. And else they do not want to solve it. You spend your money for a good product, where are your rights?
When I in Sweden something buy from the online shop from DJI , is this purchase under the rights of the Swedish government or the government where DJI's online shop is located?
And that's why I buy my dji products from B&H or Amazon. Return or replace within 30 days of receipt.
Not very encouraging, I'm packing up my second P4P Obsidian, wondering if I should try a third or get something else or maybe be content with my Spark and Mavic for now.
It is a little off topic but the European rules are:
You are entitled to replacement or repair of a product that is already defective at delivery. For example, if the product is unsuitable for normal use. Repair or replacement must occur within a reasonable time and without serious inconvenience. Can not this? Then you are entitled to a reduction in the purchase price or termination of the agreement.
Has the product been broken after half a year? Then you must show that the reason already existed when you purchased the product. You are entitled to a minimum of 2 years warranty in all countries covered by the European Sales and Warranty Directive.
Similar threads
