- Joined
- Apr 7, 2014
- Messages
- 756
- Reaction score
- 31
Dirty Bird said:RedRyderMedia said:I wasn't trying to embarrass you, just trying to make sure I remembered correctly. I understand this was a minor issue for you, but it has become a deal breaker for me. You're using an Android device for a monitor. Switching back to an earlier version seems to have solved your problem. I'm using an iOS device and there are no earlier versions to switch to.
After 10 days of successful flying, my monitor stopped working. I see all the control functions and they all work, but the camera monitor function is just black and stays that way. I bought this quad as a video platform. Without the monitor to see what I'm filming, the product is useless. DJI technical support has been less than worthless. I have a $1300 product that I can't use and they don't seem to care. In their mind it's my problem.
My point is we do this original poster a disservice if we under state the problems users are really having and the lack of support from DJI. Owners are on this site looking for help. In part they're here because there is nowhere else to turn.
When everything goes perfect, this product is awesome and amazing. But, if you (some including me and the original poster perhaps are newbies) make a mistake, knowingly or not, or the quad malfunctions, the results are catastrophic. Don't make the mistake of thinking these things won't happen to me.
I didn't take it that way I had simply forgotten. It was not my intention to under report. With Android, its easy to see why there could be app issues, as there are a wide variety of Android devices designed around totally different hardware. I am using an HTC One M7. Ironically, 1.0.40 was supposed to correct video issues, but in my case it broke what was working fine.
With iOS devices, this is should be less of an issue as there are a much more limited number of Apple devices, all manufactured by Apple. Do you have another Apple device you could try this on? Perhaps a friend willing to let you install the app on their phone to see if it works? Perhaps some other app you have installed on your device is causing the issue? Odd that it worked for 10 days. Could something you installed at that point, or an app that updated, have altered something on your device that is affecting the Vision app? Clearly the Vision app must be working for most Apple users and, from the developer's end, it is difficult to diagnose without having access to the affected device(s).
I think DJI is simply overwhelmed right now with the success of the Vision+. Coupled with it being a new aircraft, I don't think they foresaw the huge demand.
Thanks for your suggestions. I don't want to hijack this thread by trying to solve my problem, but my experience with DJI Technical Support is pertinent. I hope they didn't launch this product thinking it wouldn't be successful, and they may be overwhelmed. But, my exchanges with their technical support left me convinced they really don't care about customer service. It's not clear if they are really working on this problem, but what is clear is they're not going to do anything to address the fact I have a $1300 product I bought from them I can't use. It is very clear from them they aren't going to do anything! In their words, my problem "has been solved" and they have no intentions of doing anything more for me.
I'm unhappy, still can't use the product, and they plan to do nothing. That isn't customer service in my opinion. Anyone considering buying this product should understand they may be on their own if they experience a problem.