P4 Firmware firmware update stuck at 99% and cant restore factory defaults failed but at 0%

[MMSEast]

when i try to update my phantom 4 it gets stuck at 99% i tried to restore factory defaults and that failed also but a 0%

 

[Droneted]

the problem is usually in the gimbal. Does everything seem to work OK? are you having any issues?

 

[ArnoldLeVine]

Are you updating wirelessly or using DJI Assistant 2?

 

[MMSEast]

Are you updating wirelessly or using DJI Assistant 2?

I'm using DJI Assistant 2

 

[ArnoldLeVine]

I've had the same issue in the past. Sometimes it works right away, sometimes after 2 or 3 tries. I even think I remember once it was actually complete, but didn't "finalize" to 100%, then it was fine on the next attempt.

 

[MMSEast]

the problem is usually in the gimbal. Does everything seem to work OK? are you having any issues?

the drone wont start up and just beeps ant the lights dont turn on

 

[Droneted]

I suppose it could be the main IMU board

 

[MMSEast]

I suppose it could be the main IMU board

what is that

 

[Droneted]

The main processor is the black board just below the gimbal.

 

[MMSEast]

what size screwdriver do i need to open the drone

 

[Droneted]

I use a PH000 Philips and a t-6 torque

 

[MMSEast]

what now

 

[Droneted]

Where are you located? I am in Upstate NY near Rochester. I would be glad to help. Did it work before you tried to update?

 

[MMSEast]

Arkansas and no

 

[Droneted]

Was it in a hard landing? Does it show up in the App ( GO4)? If it does can we see a screen shot of the errors ?

 

[MMSEast]

I don't know its from my school and i cant download the app on my phone

 

[Droneted]

Does the drone belong to the school?

 

[MMSEast]

yes i'm trying to fix it for a project

 

[MMSEast]

i just found a torn ribbon cable

 

[Droneted]

Great. Do you need the cable? I may have several and would be glad to share. I can stick it in an envelop and mail it out today. I just need a name and address. You can email me at [email protected]