- Joined
- Jul 13, 2014
- Messages
- 139
- Reaction score
- 7
Hi guys,
As some know already, my PV2+ broke just before landing on a small flight around 2 weeks ago. I wanted to let you all know how shockingly bad DJI support is, and maybe in the process it will help me calm down as I am very angry with this company right now.
For those that don't know, the drone made a popping sound from inside, around 3-5metres from landing. It semi crash landed and smoke was coming from the inside. Long story short, not my fault, 100% fault with the product, and its completely ruined with fire damage. I have a human witness to the whole event, but no video footage (was close to landing so turned it all off).
I drove to the dealer here in the UAE, 2 hours away from my home. They said they could not replace it, or send it away to DJI without DJI's say so first. So I had to contact DJI. So i did.
I assume my email ([email protected] as directed by the dealer) went to Honk Kong, as in the replies to my mails there is chinese writing in the titles.
The representative on the other end was extremely unhelpful. They refused to replace the drone, even though it was not my fault. They demanded video footage, which, of course, I do not have, and said without it they cannot prove it wasn't pilot error, whilst at the same time suggesting it could be magnetic interference (I dont think it was at all). They didn't seem to care (at all) that what happened was extremely dangerous to me, my friend and any objects/land around us.
They even went one further and tried to sell me another one!!! - Trying to entice me to do so by offering me 25% off a new drone - still a ridiculous amount of money, and money that I should not have to spend at all anyway.
I asked for his managers phone number and now surprise surprise the email thread has gone dead for the last 4 days.
I am gutted that it is broken, annoyed that the support is like this, and frustrated that its my 30th birthday in 3 weeks and we are going to Oman, and I wont be able to film any of it from the sky - which would be utterly breathtaking in the Omani mountains.
Has anyone else experienced the delights of DJI support?
Any suggestions?
Many thanks in advance,
PS (UK expat living in Dubai)
As some know already, my PV2+ broke just before landing on a small flight around 2 weeks ago. I wanted to let you all know how shockingly bad DJI support is, and maybe in the process it will help me calm down as I am very angry with this company right now.
For those that don't know, the drone made a popping sound from inside, around 3-5metres from landing. It semi crash landed and smoke was coming from the inside. Long story short, not my fault, 100% fault with the product, and its completely ruined with fire damage. I have a human witness to the whole event, but no video footage (was close to landing so turned it all off).
I drove to the dealer here in the UAE, 2 hours away from my home. They said they could not replace it, or send it away to DJI without DJI's say so first. So I had to contact DJI. So i did.
I assume my email ([email protected] as directed by the dealer) went to Honk Kong, as in the replies to my mails there is chinese writing in the titles.
The representative on the other end was extremely unhelpful. They refused to replace the drone, even though it was not my fault. They demanded video footage, which, of course, I do not have, and said without it they cannot prove it wasn't pilot error, whilst at the same time suggesting it could be magnetic interference (I dont think it was at all). They didn't seem to care (at all) that what happened was extremely dangerous to me, my friend and any objects/land around us.
They even went one further and tried to sell me another one!!! - Trying to entice me to do so by offering me 25% off a new drone - still a ridiculous amount of money, and money that I should not have to spend at all anyway.
I asked for his managers phone number and now surprise surprise the email thread has gone dead for the last 4 days.
I am gutted that it is broken, annoyed that the support is like this, and frustrated that its my 30th birthday in 3 weeks and we are going to Oman, and I wont be able to film any of it from the sky - which would be utterly breathtaking in the Omani mountains.
Has anyone else experienced the delights of DJI support?
Any suggestions?
Many thanks in advance,
PS (UK expat living in Dubai)