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DJI customer service

Discussion in 'General Discussion' started by Hunter Clark, Jan 13, 2016.

  1. Hunter Clark

    Joined:
    Aug 14, 2015
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    When I posted this video on DJI forum and this one around the beginning of September I was upset to say the least !




    I own 6 phantom pros because they do a great job keeping the birds away . The reason for this post is DJI'S
    customer service is pretty **** unbelievable in my opinion now. I'm going to take the video down off you tube now because it is night and day now and I appreciate it because I have to deal with them a lot
     
  2. joeruby

    Joined:
    Jan 25, 2016
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    Location:
    Glendale, Arizona
    DJI RMA Service Report (3-8-2016)

    WOW for DJI!

    I had a video link failure (back to my Samsung Galaxy Tab S2) mid flight. After that happened, I could not take videos or photos with my Phantom P3 Pro camera. I still had good control, but strange things started to happen, like a wind gust hit the bird, but no wind. In addition, the bird would lose altitude very slowly like 10 feet in ten minutes. That could be a change in barometric pressure, but I don’t remember seeing that before over 42 miles of flight.

    Now here is the WOW! After checking everything out, I called DJI the next day. The call was short. DJI said for me to send it back. DJI emailed me a free return shipping label, and I received it the next day. I sent it in, that same afternoon. Here is why I was impressed. DJI only had it 7 days (only 5 working days) and it arrived home all repaired yesterday. DJI repaired it free under warrantee. The total time from delivery to DJI and delivery back to me, WAS ONLY 7 DAYS!!!!!!

    This morning, I took the bird up for two long test flights. It performed perfectly!

    CONGRATULATIONS TO DJI. They deserve a pat on the back for this job. Well Done DJI.

    Joe

    KC7GHT
     
  3. JBJO

    Joined:
    Sep 28, 2015
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    same here.. I will spare you the details.. but I could not possibly be happier with my recent interaction with DJI customer service..
     
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