DJI 24 hr support

Meta4

Moderator
Staff Member
Premium Pilot
Joined
Jan 8, 2014
Messages
14,551
Reaction score
8,573
I've been trying to get help from DJI's 24 hr chat support.
After describing the problem I was told Please hold on.
That was an hour and a half ago!!
Now I'm wondering if 24 hr support means it takes 24 hrs ?
 
Joined
May 5, 2015
Messages
2,639
Reaction score
1,588
Location
Oklahoma
I don't even attempt it anymore. I have no patience at all for that kind of thing. I'll e-mail for work on my controller gimble control.
 

dirkclod

Moderator
Staff Member
Premium Pilot
Joined
May 9, 2014
Messages
15,249
Reaction score
9,034
Age
66
Location
Amory Mississippi
After 2 hours I've given up and left a message to email me.
Meta...you didn't really wait 2 hours did ya ?
the rock..nod.gif
 
Joined
Mar 13, 2015
Messages
1,064
Reaction score
309
I have had better luck but the problem is maintaining their attention. They seem to be chatting with many multiple people at the same time and forget what they said to who even though the chat window has the chat history. I would recommend they handle support chats one at a time it's the least they can do to provide their undevided attention to a customer. That is how Apple does it.
 

dirkclod

Moderator
Staff Member
Premium Pilot
Joined
May 9, 2014
Messages
15,249
Reaction score
9,034
Age
66
Location
Amory Mississippi
  • Like
Reactions: IflyinWY
Joined
Sep 12, 2014
Messages
3,470
Reaction score
945
Location
Where the deer and the antelope play
Hey Dirk, should we tell him where we work... "24 hour Support"?

Ya Got Em Good.gif
 
  • Like
Reactions: Meta4 and dirkclod
Joined
Jun 4, 2015
Messages
118
Reaction score
37
Age
33
Location
AB, Canada
I find most customer support completely useless. They are mainly going by a book and are going to make you try everything you've already tried. The best customer support you'll get is with forums like these.
 
  • Like
Reactions: Otis
Joined
Apr 16, 2014
Messages
118
Reaction score
11
Age
68
Location
Fernvale Queensland Australia
Once they have your money mate they don't give two f#%€s about you, they have the market cornered....but they make the best out there so we just keep coming back! Or waiting, rant over
 
Joined
Dec 16, 2014
Messages
534
Reaction score
214
Location
North Carolina US
Once they have your money mate they don't give two f#%€s about you, they have the market cornered....but they make the best out there so we just keep coming back! Or waiting, rant over


sounds like some marriages I know of....
 
Joined
Jun 13, 2015
Messages
37
Reaction score
16
Age
39
I had issues with my order and emailed them several times with no response. Online chat said to email with a different email because my Hotmail was probably going to their spam folder. So I emailed from my work email and sure enough got a response in about an hour. I can't fathom how many of us have tried communicating with them with Hotmail.

Oh and the online chat is useless for Post order questions. Also, I've heard that calling them is a better form of communication but I haven't tried that route.
 

New Threads

Forum statistics

Threads
139,747
Messages
1,441,503
Members
101,484
Latest member
acrozierl