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Can my crash be covered by warranty?

Discussion in 'Pro/Adv Discussion' started by Paul Condron, Jul 18, 2016.

  1. Paul Condron

    Jul 18, 2016
    Likes Received:
    Hello everyone, I have a P3P, I was filming a sunset about 40 miles south of Wichita KS on 7/10/16 about 8:45pm local time. The weather was clear with steady winds from the south at about 12 knots. I was filming a sunset with windmills in the background. I was about 300' in front of the windmills at about 300' high when I noticed my drone do some unusual and uncommanded pirouette type of maneuver. I immediately stopped what I was doing and started back towards home. I noticed on the DJI app that I went from P-ATT to A-TT mode and I started drifting towards the windmills. I climbed and flew away from the windmills. A few seconds later I was overhead and started a descent. Upon descending the Pirouette maneuvers continued twice and I knew I was in trouble. The second pirouette continued and the P3 spun wildly out of control and crashed into the dirt road inverted, ejecting the camera (which I didnt find). With my good luck, I was able to hit the hardest surface around for miles. Anywhere else and I would have landed in a cornfield. I found all four props attached to the drone (broken of course).

    A little background on myself: I'm a corporate pilot with an ATP license. I've flown and instructed model aircraft of all sorts for 20 years. I treated my P3 just like my Hawker and every other aircraft I fly for a living. A thorough preflight followed by a hover check before flight. I always calibrate the compass and hand tighten the props. The battery was full before flight.

    This is the first and only time ive had this behavior happen with my drone. I believe I lost an ESC or possibly a motor went bad.

    So, my question is this; Will DJI cover this for a replacement? I bought this drone off a member of RCgroups, and it was new in August of last year. I have contacted this member and he gave me the proof of purchase. This was definitely not pilot error and by my guessing something went wrong with the craft itself.

    Here is my Log from the flight
    Phantom Log Viewer - PhantomHelp.com

    Thanks for the help, I feel these things are too expensive (and awesome) to have something simple like this happen.
  2. phxbird57

    Dec 14, 2015
    Likes Received:
    Phoenix Az
    Hello Paul sorry for your loss. A few things DJI will only warr. it if your the register owner. So you may need the help of the person you bought it from if he register it with DJI. If he did not then you can register it and send the data file to them and have them look at it and they will tell you if it's covered.
    I've had this happen one time to me in some foothills. What was very little wind at ground same as you and at 250 ft it was get 20 to 25 mph winds. My drone was hitting speeds of 65 mph with the wind. I'm not sure if it's a safely built in to the drone. that kicks it out of GPS and into ATT mode, I think it gets more power in ATT mode.
    Anyway check with DJI and send them the data file and see.
    Good Luck.
    Paul Condron likes this.
  3. Meta4

    Meta4 Moderator
    Staff Member

    Jan 8, 2014
    Likes Received:
    It's definitely worth trying.
    The speed errors on the flight record are bad news.
    Upload your flight record (click on the cloud icon in the app), and contact DJI online chat .. click Online Support here: DJI Support - Phantom 3 Professional
    They will want details of what happened and your serial number from the Phantom or the barcode stickers on the box.
    Good luck with them.
  4. Paul Condron

    Jul 18, 2016
    Likes Received:
    Thanks guys. I've already started a ticket with DJI and hope to send it in today. I'll check with the owner today to see if he registered it. I appreciate the feedback!
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