Mine was similar, when I pulled it out the plastic stabilizer just fell off the P3, gimbal looks fine - but seems to be either sloppy packaging or a rough ride from China.Just that clear plastic thing that holds the camera and gimbal steady for transport.
It all looks ok. Guess we'll know more when I fire it up.
I don't expect anyone to ship me anything before they get the defective product back - I just want to know that as soon as they receive the defective unit that they will be shipping a replacement within a day or two. I'm not unreasonable - but I also don't want to wait a month either.To be honest I think any company would say it would need to be returned, only real customer oriented companies like amazon ship a replacement before receiving the broken unit.
Can you buy spare antennas for DJI controllers as that might be the option, duct tape it for now so you can play and buy a replacement when they become available?
I feel your frustration though and hope they do come back with a better response.
This is why you order from a dealer and not direct with DJI!!! I ordered my P3P yesterday afternoon and it's already in the mail on the way to my house, with delivery scheduled for 5/1/2015.I'll call back tomorrow if I get nothing today. Thanks for the tip but I don't use Facebook and don't ever intend to again. If DJI can't properly handle customer support without making a public spectacle of them that's unfortunate I guess... I'll be happily surprised if I get a replacement out of them within a month.
Personally I would say - do that if you can. If I could go back and do that I would at this point and while I did get my unit before the people who bought 3rd party it didn't really pay and now I will end up behind based on the fact that I'm looking to get a replacement controller. It's unfortunate...Hmm thinking of cancelling my order I made direct with DJI and ordering from a local dealer because othis scares me... if the DJI website says payment success - but not shipped - does that mean the money has actually come off my credit card or is it pending shipment?