dji support

  1. J

    Quickest Way to Get Your Crashed Drone Handled by DJI Support.

    I see many people complaining about how their experience with DJI support was handled. In my experience, they have been more than reasonable and I believe most of these disgruntled complainers are looking for someone to blame due to their careless crashing of a drone and want compensation or...
  2. M

    DJI Tech Support Slow.....but well Done

    I had issues upgrading my P4PObsidian, with Crystal Sky Mnitor. Couldn’t figure it out. Went online at DJI Tech support. The process was not hard, though the wait time for responses to query’s was slow. They did however rectify the issues I had and were very gracious. Back up and flyng Thanks...
  3. A

    Need help with P4P Crash analysis

    My P4P crashed at a construction site where I've been taking monthly progress photos for over a year. Got a compass error in preflight, so calibrated before takeoff. About 2 minutes in, heard the motors rev higher than normal and heard the drone crash into a wooded area. Need some help trying...
  4. OOO

    Simple Poll: Happy with DJI support?

    I think, this poll may help DJI to improve their customer service/support. Thank you in advance for participating in this poll. ***It seems that we can only vote in web version of the forum.
  5. PlanetPapi

    I liked DJI support.

    My P3 A is only months old and having issues with constant IMU errors. Sometimes restarting helps some times don't. Sometimes moving the drone a few feet worked. I have been living with it until it is completely stubborn and not lifting off the ground at all. I contacted someone on the DJI...
  6. G

    Broken gimbal+camera, need advice!

    Hi! I'm a real newbie in the drone world, so bear with me on this :) I recently bought the Phantom 3 Advanced, and I loved it! The most fun I’ve had I years. Unfortunately I had a little mishap with a Tree. So now my gimbal is broken (it actually is I a couple of parts with a lot of broken...
  7. Michael Sepesy

    Word of advice. Mark ur phantom with your phone number! By a GPS tracking device to mount to It!

    I am not new to RC's. Not once did I have a fly away with a helicopter, or a plane, in over 20 years. Then again, I wasn't relying on firmware or software. The quadcopter is so easy. ..a caveman can do it. But trust me, when your phamtom flys away, and your $1400.00 investment is gone with no...
  8. Ankur Agarwal

    Need Help - Regarding DJI Repair Process

    Hello, I'm from India, had crashed by DJI Phantom 3 Pro, gimble took a hit. As per DJI support and Guide, have sent it to China, as guided in the support mail. On Nov 10, have received a confirmation from DJI support that they have received the gimble camera and repair in progress and they...
  9. M

    H3-3D Issues

    Hello Pilots! I recently purchased Phantom 2 with H3-3D Gimbal, and noticed aligning issue with Zenmuse, I tried all available options posted on this forum, none of them worked and I decided to contact DJI support, wrote several emails and called several times, with no luck.... Questions...