MadMitch88 said:
Many companies aspire to have the arrogance of Apple --- but can't cash the checks their egos are writing. DJI is just such a company.
DJI's flippant attitude towards customer support and satisfaction will be their ultimate demise. The drone industry got plenty of room for competition, and it looks like DJI is about to become the next Wang Labs or DEC of this industry --- ie, driven into extinction and only remembered as a footnote.
I will be glad when that day (soon) arrives.
Wow. Not sure I could live with that kind of anger.
Rather than see DJI go under, I'd like to see them step up their Customer Service game. I don't hope for the Wang Labs or DEC analogy. I'd rather see something more like BMW or Mercedes in late 80s US market. They built great products but had no clue about Customer Service until Toyota, Nissan, and Honda went upscale and introduced their premium brands.
Now superior customer service is the norm at the German brands, thanks to Lexus, Infiniti, et al. Wouldn't that be a better outcome for the drone hobby, rather than losing one of the quadcopter pioneers?