- Joined
- Jun 8, 2016
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One day last week my Phantom 3 Professional failed to start up. On the screen I got "ESC Status Error" and so I contacted DJI about it.
DJI told me that it was a factory defect code and to send it back to them. DJI sent me an RMA # and a return label and off it went to California for repair.
It arrived there yesterday and I received an acknowledgment that it had been received, and later on that evening I received an email stating that it had been looked over and an invoice for $148.00 must be paid before repair could start.
Could anyone tell me why I was charged $148.00 when they told me it was a factory defect error? I'm totally confused. I also live in Canada so I didn't know whether the payment was $148.US dollars or $148. Canadian dollars so I paid $148.US dollars by PayPal. I assume they will send me back the difference if it is for $148. Canadian dollars.
Any help with this would be most appreciated. Perhaps someone from the DJI repair service department could shed some light on this for me.
Thank you for any help you can offer.
Bud
DJI told me that it was a factory defect code and to send it back to them. DJI sent me an RMA # and a return label and off it went to California for repair.
It arrived there yesterday and I received an acknowledgment that it had been received, and later on that evening I received an email stating that it had been looked over and an invoice for $148.00 must be paid before repair could start.
Could anyone tell me why I was charged $148.00 when they told me it was a factory defect error? I'm totally confused. I also live in Canada so I didn't know whether the payment was $148.US dollars or $148. Canadian dollars so I paid $148.US dollars by PayPal. I assume they will send me back the difference if it is for $148. Canadian dollars.
Any help with this would be most appreciated. Perhaps someone from the DJI repair service department could shed some light on this for me.
Thank you for any help you can offer.
Bud