WARNING about the M1 Gimbal!

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May 15, 2016
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#1
edit: IMPORTANT- Read the update further down this page. The rep I orgiginally spoke to was an idiot. I’ll leave my original post intact for the back story, but disregard the warning.

For anyone thinking about ordering the M1 Gimbal, STOP! You cannot simply swap back and forth between it and the regular Osmo camera as they would have you believe. You must change the Osmo handles firmware to the Osmo Mobile firmware, and switching back will also require new firmware, you will have to switch back to the regular Osmo firmware. Every single freaking time you switch!

The thing is garbage unless you want to switch to the Osmo Mobile quasi perminantly.

DJI does NOT tell you that in the marketing, or even in the manual, I had to find out the hard way via tech support when I attached it to my Osmo+ handle and nothing happened.
 
Last edited:
Joined
Apr 26, 2017
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#2
Interesting...I had no idea of this shenanigans, but I'm sure glad you're sharing the info. Just saved me some money, thanks!
 
Joined
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#5
A major update:

So, long story short, due to a badly informed phone rep, followed by an equally badly informed chat rep, I have just spent the last month going back and forth with DJI via email trying to return my M1 Gimbal.

Now, a month later, I am finally told via email that the original rep was wrong, that I would need the Osmo Mobile firmware, but I would be able to freely swap the gimbal between the M1 Gimbal and the Osmo+ gimbal, without having to do anything with firmware again.

So, finally, after a month of frustration, I finally put the M1 Gimbal back on and installed the Osmo Mobile firmware, the M1 Gimbal worked fine. I played with it a bit, then turned it off and reinstalled my Osmo+ Gimbal, and, sure enough, it worked fine, no change to the firmware was necessary. Just to be sure, I then switched back to the M1 Gimbal, and found that it was indeed still working, then I switched again, and my Osmo+ gimbal was also still working. No more updates to firmware.

If I had simply been told this to begin with, it would have saved me considerable aggravation. Why did it take a month for a rep to actually READ my Emails and tell me that I was misinformed instead of just sending an (automated?) form letter response?
Why was the phone rep so horribly misinformed about the product that he was supposed to be trained to provide technical support for?

Why was the chat rep that I talked with immediately after also misinformed?

One paragraph, at most, could have fixed this whole thing, but no, I had to wait a month.

For that matter, why does it take 3 days or more to return an email, only to reply with a form letter response?

Anyway, if anyone else is having the same problem, here is what DJI support should have, but didn’t, tell me:

The firmware is stored in the gimbal, not the handle, so changing the firmware will have no effect on other gimbals.
The Osmo Mobile firmware is actually pre-installed, so technically you don’t even need to update it at all unless you want to.
The problem I was actually having that day had nothing to do with the M1 Gimbal, it was my phone’s blue tooth, for whatever reason it just was not connecting at the time (it is now).
So the solution was just to restart my phone. That’s it.

Why couldn’t they have told me that?

So anyway, the M1 Gimbal seems to work fine, so far anyway, and can be easily swapped back and forth.
 

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