it gets worse.
Hello xxxx,
Thank you for checking in.
Unfortunately, we are unable to provide an update for your RMA at this time. Additionally, the typical estimated turnaround time of 4 weeks is now approximately 6 weeks.
If you feel that there may be an error or issue, please feel free to call in and we will attempt to provide a status update.
We apologize for any inconvenience that this may cause, however, we appreciate your continued patience throughout this process.