i did not think i stood i chance of getting dji to replace my craft, i figured it can`t hurt to try and to my surprise they are actually doing me right.I know I replied to your comment but I was not stating you were wrong, I was stating that the info is insufficient to hand out free drones, in my opinion. But in DJI's opinion I am assuming they have more info then what we have in this thread (they have the entire history of accidents from all submissions & techs on hand with further inside info).
Also... please don't say someone is innocent because it makes it sound like the poor OP was considered guilty. Guilty of what? Buying and flying a drone?
In 2 years of flying Phantoms this is only the first case I have heard of where DJI replaced a drone without having the actual drone to examine. All other cases I have heard of involved the drone being recovered in a broken state & sent to DJI for their review. Those cases did not end as positively as this one.
Bottom line is that I'm pleased to see the OP was successful in his submission to DJI. It gives the rest of us hope should we encounter a similar situation.