dji looked at the flight data recorded on my android phone, flyaway was not caused by pilot error,they were able to determine that evidently by examining the flight log. i had over 150 flights with out so much as a scratch on copter, still had original props on without a scratch on them as wellGreat! You are the unlikely winner!
But what "flight records" did they analyze, since the .DAT files were never analyzed, because the aircraft was not recovered?
Also, they never characterized it as a flyaway. That was your characterization, with which most of us would disagree, so this was really a warranty replacement based upon no apparent evidence of pilot error for an unrecovered aircraft. I'm sure it helps that the Standard is the cheapest aircraft with no Lightbridge on board, and they likely have many left over with very little demand for sales, and they are only replacing the aircraft.
replacement by dji after flyaway
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There is such a place...really there is. It's called the "Drone-away" It is located in Never Never Land....
GadgetGuy
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Not sure why you are being so argumentative. Just because the pilot who joined the forum today characterized it a flyaway doesn't make it a flyaway, and his OP relates specifically as to whether or not DJI will replace a flyaway, so the definition matters. If the replacement was not called a flyaway by DJI, then the question posed by the OP remains unanswered.
They replaced it because they couldn't positively confirm pilot error, and gave him the benefit of the doubt, given his experience of 150 flights.
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what makes you think i did not have a flyaway?,and by the way i have been flying quads for over 4 years. i have over 150 flights on phantomNot sure why you are being so argumentative. Just because the inexperienced pilot who joined the forum today calls it a flyaway doesn't make it a flyaway, and his OP realtes specifically to whether or not DJI will replace a flyaway, so the definition matters. If the replacement was not called a flyaway by DJI, then the question posed by the OP remains unanswered.
GadgetGuy
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I assumed from your joining today that you were an inexperienced pilot. I stand corrected in that assumption. However, with absolutely no data other than your characterizing it as a flyaway, I am naturally suspicious. Please tell us more about what happened and supply your flight log, so we can make our own determination, as DJI obviously did not characterize it as such.
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GadgetGuy
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That's not what the email says. It said they could not determine the cause "of the unfortunate event" and gave you the benefit of the doubt. The term "flyaway" was never used by DJI. That was your characterization,
"we were unable to determine the cause of this unfortunate event."
"There does not seem to be any user error, but without the craft, to analyze the flight records there is no way to be 100% sure."
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I live in an area with hills and valleys. I took off with the drone in the valley and the hill + the tree was greater than 400', the tree itself was only about 60'. I've increased the max height to 500' and at that height I'll only be about 150 above the ground on the top of the hill.
GadgetGuy
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here is a link to my last flight log HealthyDrones.com - Innovative flight data analysis that matters
Home point looks to be recorded just fine.
In RTH, after heading in the wrong direction due east, it then reverses and meanders back towards the correct homepoint, but then after getting real close it takes off due north for some reason.
A mystery is where is point K? It's in the log but doesn't show on the map.
Looks to me like a bad compass, but what do I know?
In RTH, after heading in the wrong direction due east, it then reverses and meanders back towards the correct homepoint, but then after getting real close it takes off due north for some reason.
A mystery is where is point K? It's in the log but doesn't show on the map.
Looks to me like a bad compass, but what do I know?
I suppose it's because from the start it seemed from your first post that you were dogging the OP.....IMHO
Additionally, I think the pot is calling the kettle black here. All the OP did was start a thread, explaining his experience, and you seemed to want to tell him that he was wrong.
So please enlighten us as to the actual one and only definition of a flyaway, since what I'd call a flyaway (something went wrong, not wind, not pilot error and the quad flys away = flyaway) is not correct.
The apparently experienced OP was flying his quad and something went wrong, his quad flew away, and he called it a flyaway.....nothing wrong with that.
And they also did not say that it wasn't a flyaway.If the replacement was not called a flyaway by DJI, then the question posed by the OP remains unanswered.
And do they actually have a class of incident that they call a "flyaway" that has only one exact set of circumstances or definition?
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I looked at the data at the link and I can't withdraw any info from that... unless of course this is an episode of CSI, then anything is possible.
DJI obviously listened to the OPs story and little data that was provided and determined that they could not determine anything and decided it was a great day to give away a drone. I'm being a bit silly here as anyone with common sense who doesn't live in fantasy land knows a company can not survive if it's giving away stuff for free. DJI must have found something, that we'll never be privy to, that made them come to their positive conclusion. Perhaps there is a known issue that DJI is keeping hush hush about and somehow from the Ops account of what happened and the minimal data provided DJI felt it best to decide in favour of the OP.
Just think, if it was as simple as we see here from the info in this thread, then there is nothing stopping anyone from performing a flight pattern which provides "similar" results as shown here & putting in a claim for a replacement drone. For every person who claims a DJI Drone flyaway, and gets a replacement drone from DJI, there are probably another thousand who do not.
From a business perspective, DJI should NEVER admit to a flyaway. Who in their right mind would purchase a product that has the potential to go crazy and fly on it's own into people or property. Would the FAA allow such a device in the hands of people... I think not.
What? It's right there in plain sight.
It shows the aircraft in RTH mode and it's flying away from home point.
If the aircraft is engaged in RTH and it's flying away from the established and correct home point, I'd say that's an error in the RTH. The pilot is innocent.
I know I replied to your comment but I was not stating you were wrong, I was stating that the info is insufficient to hand out free drones, in my opinion. But in DJI's opinion I am assuming they have more info then what we have in this thread (they have the entire history of accidents from all submissions & techs on hand with further inside info).
Also... please don't say someone is innocent because it makes it sound like the poor OP was considered guilty. Guilty of what? Buying and flying a drone?
In 2 years of flying Phantoms this is only the first case I have heard of where DJI replaced a drone without having the actual drone to examine. All other cases I have heard of involved the drone being recovered in a broken state & sent to DJI for their review. Those cases did not end as positively as this one.
Bottom line is that I'm pleased to see the OP was successful in his submission to DJI. It gives the rest of us hope should we encounter a similar situation.
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