- Joined
- May 12, 2014
- Messages
- 94
- Reaction score
- 1
Hello guys,
If you checked my post at the P2 section, you will see that my unit crashed and was totally broken when the motors suddenly turned off. It was a power failure, caused either by the battery which exploded in the air or by something else - NOT pilot error. I called them in their US office and they gave me an RMA. I shipped the unit along with a paper summarizing what happened. I also printed out some pictures of the battery (they asked not to send the battery).
I am wondering... if this was a battery-related problem, how come they don't need the battery? how will they determine that it was a hardware failure as opposed to pilot error (these things can also crash with a VRS, etc). How will they determine that it was indeed THEIR fault and not mine?
And then, how is DJI at replacing stuff? I am really expecting to get a new unit, as that one was totally garbage (and it had the Lightbridge on).
Here is the video if you guys wanna take a look at it: https://www.youtube.com/watch?v=38y5sTV7Xw8 in the paper I submitted I also told them I had that video if they wanted to check it out. If they contact me I could send them the link.
Anyways guys, I was just wondering what you think about all of these and if you know of any other people who had their units replaced.
Thank you all :mrgreen:
If you checked my post at the P2 section, you will see that my unit crashed and was totally broken when the motors suddenly turned off. It was a power failure, caused either by the battery which exploded in the air or by something else - NOT pilot error. I called them in their US office and they gave me an RMA. I shipped the unit along with a paper summarizing what happened. I also printed out some pictures of the battery (they asked not to send the battery).
I am wondering... if this was a battery-related problem, how come they don't need the battery? how will they determine that it was a hardware failure as opposed to pilot error (these things can also crash with a VRS, etc). How will they determine that it was indeed THEIR fault and not mine?
And then, how is DJI at replacing stuff? I am really expecting to get a new unit, as that one was totally garbage (and it had the Lightbridge on).
Here is the video if you guys wanna take a look at it: https://www.youtube.com/watch?v=38y5sTV7Xw8 in the paper I submitted I also told them I had that video if they wanted to check it out. If they contact me I could send them the link.
Anyways guys, I was just wondering what you think about all of these and if you know of any other people who had their units replaced.
Thank you all :mrgreen: