For anyone who might see this, be sure to check out other retailers for your phantom needs. For starters, it took me 4 weeks to get my P2. To finally get it, I had to have several items removed from my order because of stock issues. That wasnt totally their fault, but they never communicated any of those issues with me. I had to keep calling to find out what the new hold-up was.
Now once you get it, if you fly your phantom and god forbid on the 8th or 9th flight, a part like a bearing in a motor apparently seizes midflight, maybe it was the one dud out of a batch of motors made that day in China, no matter how you slice it, thats your fault. You cant possibly receive a bad component in a DJI product that doesnt fail immediately on your first flight, and thats how strongly dronefly backs their products.
Their return policy is pretty strict and I think we can all understand why. I'll admit, my P2 touched the side of a house and fell 5 feet on to the deck below. I replaced the props and got it up flying again with no issues whatsoever. 5 or so perfect flights later, suddenly my P2 looks like a retarded trapeze artist as it tumbles 100+ feet towards the ground. I like to think a $900 quadcopter can take a 5ft fall without bending the gimbal bracket and jacking something else up so hard the motor gives out after another hour of flight time. So even if you spend over $1000 with dronefly after accesories, the only help you'll get to repair your phantom is to pay dronefly another $99+shipping+parts.
Lets talk about customer service. They were great with sales. But when you have a phantom 2 that suddenly falls from glory like RG3, and you want to talk to droneflies tech support about it, good luck getting them to return your emails or calls. When you do finally reach them, all youll hear is basically, you flew it, you broke it. Theyd have to see it, send it in for $99+parts and theyll fix it. No suggestions on how to be sure its the motor and not a computer issue, and certainly no consideration that maybe there was something not right about the **** thing to begin with.
And that shall end my rant. I know I'll be taking my business for replacement parts elsewhere.
Now once you get it, if you fly your phantom and god forbid on the 8th or 9th flight, a part like a bearing in a motor apparently seizes midflight, maybe it was the one dud out of a batch of motors made that day in China, no matter how you slice it, thats your fault. You cant possibly receive a bad component in a DJI product that doesnt fail immediately on your first flight, and thats how strongly dronefly backs their products.
Their return policy is pretty strict and I think we can all understand why. I'll admit, my P2 touched the side of a house and fell 5 feet on to the deck below. I replaced the props and got it up flying again with no issues whatsoever. 5 or so perfect flights later, suddenly my P2 looks like a retarded trapeze artist as it tumbles 100+ feet towards the ground. I like to think a $900 quadcopter can take a 5ft fall without bending the gimbal bracket and jacking something else up so hard the motor gives out after another hour of flight time. So even if you spend over $1000 with dronefly after accesories, the only help you'll get to repair your phantom is to pay dronefly another $99+shipping+parts.
Lets talk about customer service. They were great with sales. But when you have a phantom 2 that suddenly falls from glory like RG3, and you want to talk to droneflies tech support about it, good luck getting them to return your emails or calls. When you do finally reach them, all youll hear is basically, you flew it, you broke it. Theyd have to see it, send it in for $99+parts and theyll fix it. No suggestions on how to be sure its the motor and not a computer issue, and certainly no consideration that maybe there was something not right about the **** thing to begin with.
And that shall end my rant. I know I'll be taking my business for replacement parts elsewhere.