Dji service time.

[azagil]

Hi all,

I got online a week ago and spoke with dji support about an issue I was having with my battery ( cell 1 deviated .07 or more 21 times in an 11minute flight.) they said they will replace the battery and I am not to use this one any more which is fair enough.

They gave me a case number and said to wait for a email from them with more information and saying when the battery will be sent. It's over a week now and I still have not received an email....... I even contacted them again and they said they couldn't check, told me to wait longer as they may be busy......I am starting to get rather annoyed and can't fly until I get the battery. Has anyone else experienced this? Is there any other way to check on it using the case number??

Cheers

 

[azagil]

So no ideas?? Advice??

 

[sdharris]

You don't say which country you're in as they have different repair centres dependent on location. But I have had a battery swapped for a P2 last year and that took less than a week, and my P3 was repaired this month and that took 8 days from sending it in to receiving it back.

That was to their europen repair centre.

As far as I know once you have the returns form / RMA you can track progress. Until then I think you have to juse use the case reference number with their technical support.

 

[DeputyDrone]

How about buying a backup battery? I know that's not what you want to hear but that will keep you flying sir.

 

[azagil]

You don't say which country you're in as they have different repair centres dependent on location. But I have had a battery swapped for a P2 last year and that took less than a week, and my P3 was repaired this month and that took 8 days from sending it in to receiving it back.

That was to their europen repair centre.

As far as I know once you have the returns form / RMA you can track progress. I until then I think you have to juse use the case reference number with their technical support.

Sorry about that,based in Melbourne, Australia. If it took them8 days for you hopefully it's only a matter of days away.

 

[John Locke]

I can't believe you only have just one battery. That's pretty limiting. 3 batteries seem like the right number. I have 4 but seldom use the 4th battery. I know it's a lot of money, but the enjoyment multiplies with multiple batteries.