Longtime DJI products user at work for industrial preventive maintenance applications and private.
During a preflight of my P4 I noticed a small hair crack in the shell close to one of the motors. Never having a crash or tip over in over 200 flights with this always flawless working quad I sent a pic to DJI receiving less than 24 hours later a case # with detailed packing and shipping instructions.
Being located in the Caribbean I got an address in CA to ship to.
Once the package arrived at its destination I got an email from DJI confirming the receipt. Later the same day I received another email letting me know that the P4 was repaired and on its way back, including a UPS tracking number.
Once I received the package 2 days later I could not believe my eyes when I took out a brand new P4 and flight controller (Tx) from its original packaging with all stickers and labels on.
As I was a little skeptical at first I set everything up, did a 5 minute test flight at home and went out to my flying site to fly 5 different long range missions with FPV Camera App including some video recordings with different settings.
Everything worked perfect and I could not be more happy
Turnover was 8 days.
All my and my companies DJI quads, FCs and Accessories were ordered through the DJI Store so far without any issues ever, including the Mavic, pre ordered the first day and received in a reasonable time after but I never had to use their repair service before.
I am very pleased about the efficient communication, turnaround and the way DJI solved this issue.
During a preflight of my P4 I noticed a small hair crack in the shell close to one of the motors. Never having a crash or tip over in over 200 flights with this always flawless working quad I sent a pic to DJI receiving less than 24 hours later a case # with detailed packing and shipping instructions.
Being located in the Caribbean I got an address in CA to ship to.
Once the package arrived at its destination I got an email from DJI confirming the receipt. Later the same day I received another email letting me know that the P4 was repaired and on its way back, including a UPS tracking number.
Once I received the package 2 days later I could not believe my eyes when I took out a brand new P4 and flight controller (Tx) from its original packaging with all stickers and labels on.
As I was a little skeptical at first I set everything up, did a 5 minute test flight at home and went out to my flying site to fly 5 different long range missions with FPV Camera App including some video recordings with different settings.
Everything worked perfect and I could not be more happy
Turnover was 8 days.
All my and my companies DJI quads, FCs and Accessories were ordered through the DJI Store so far without any issues ever, including the Mavic, pre ordered the first day and received in a reasonable time after but I never had to use their repair service before.
I am very pleased about the efficient communication, turnaround and the way DJI solved this issue.