DJI Repair center is a joke!!!!

RamonP4 · Apr 24, 2017

I was recently getting ready to take off my phantom 4 pro, I looked and there were 15 satellites connected and the home point was updated. The weather conditions were perfect. As I started up the drone I let it hover for a while, all of the sudden it takes off at 40mph straight forward completely out of control. There was nothing I could do about it. I see on the screen right as the drone crashes into a tree.
Angry with DJI and the product malfunction I sent the bird to the repair center. Two weeks later they send me a $400 repair fee in the mail. Furiously I call DJI and tell them that it was not my fault and plus my drone had the warranty, they told me it was all my fault and the drone was faultless.

I don't know what you guys think I should do in this pickle. Thank you

Dennis3257 · Apr 24, 2017

RamonP4 said:
I was recently getting ready to take off my phantom 4 pro, I looked and there were 15 satellites connected and the home point was updated. The weather conditions were perfect. As I started up the drone I let it hover for a while, all of the sudden it takes off at 40mph straight forward completely out of control. There was nothing I could do about it. I see on the screen right as the drone crashes into a tree.
Angry with DJI and the product malfunction I sent the bird to the repair center. Two weeks later they send me a $400 repair fee in the mail. Furiously I call DJI and tell them that it was not my fault and plus my drone had the warranty, they told me it was all my fault and the drone was faultless.

I don't know what you guys think I should do in this pickle. Thank you

What did THEY say was the cause/your fault?

GMack · Apr 24, 2017

Have you posted on their forum and has one of their C.S. reps responded? Might help to post your CA- xxx service number when you do so they can look it up. However, you are at their mercy too.

pomonabill220 · Apr 24, 2017

RamonP4 said:
they told me it was all my fault and the drone was faultless.

FAULTLES??????? Someone needs to wake up!!!

AlanTheBeast · Apr 24, 2017

RamonP4 said:
I was recently getting ready to take off my phantom 4 pro, I looked and there were 15 satellites connected and the home point was updated. The weather conditions were perfect. As I started up the drone I let it hover for a while, all of the sudden it takes off at 40mph straight forward completely out of control. There was nothing I could do about it. I see on the screen right as the drone crashes into a tree.
Angry with DJI and the product malfunction I sent the bird to the repair center. Two weeks later they send me a $400 repair fee in the mail. Furiously I call DJI and tell them that it was not my fault and plus my drone had the warranty, they told me it was all my fault and the drone was faultless.

I don't know what you guys think I should do in this pickle. Thank you

I don't suppose you kept the .TXT log file? That would be a great help.

GMack · Apr 24, 2017

Not that it helps now, but what does your RC stick calibration show if you still have the RC with you? I recall one update and the sticks were showing blue lines coming out of them prior to me doing the calibration which turned them back to black (Neutral position.) and no blue radials. Could be that would cause it to take off to who knows where.

Monte55 · Apr 24, 2017

pomonabill220 said:
FAULTLES??????? Someone needs to wake up!!!

Someone needs to read better

pomonabill220 · Apr 24, 2017

I quoted the post.... yes, it should be faultlesS

RamonP4 · Apr 24, 2017

pomonabill220 said:
FAULTLES??????? Someone needs to wake up!!!

Yes thank you!

RamonP4 · Apr 24, 2017

AlanTheBeast said:
I don't suppose you kept the .TXT log file? That would be a great help.

How would I find that? I have a lot of the paperwork for the drone.

AlanTheBeast · Apr 24, 2017

RamonP4 said:
How would I find that? I have a lot of the paperwork for the drone.

If you have an iOS device then you can access it via iTunes under Device/Apps (go way down) and transfer the flight logs. Upload the last one.
If you have an Android device then connect to your PC and located the DJI files and flightlog.

Upload the .TXT to both: https://www.phantomhelp.com/LogViewer/Upload/ and
Airdata UAV - Flight Data Analysis for Drones

RamonP4 · Apr 24, 2017

GMack said:
Not that it helps now, but what does your RC stick calibration show if you still have the RC with you? I recall one update and the sticks were showing blue lines coming out of them prior to me doing the calibration which turned them back to black (Neutral position.) and no blue radials. Could be that would cause it to take off to who knows where.

Sadly I sent the controller to DJI so I'm at their mercy now

RamonP4 · Apr 24, 2017

AlanTheBeast said:
If you have an iOS device then you can access it via iTunes under Device/Apps (go way down) and transfer the flight logs. Upload the last one.
If you have an Android device then connect to your PC and located the DJI files and flightlog.

Upload the .TXT to both: https://www.phantomhelp.com/LogViewer/Upload/ and
Airdata UAV - Flight Data Analysis for Drones

I went all the way down in ITunes and I don't see any flight logs? Could you screenshot what you mean? Thanks

SRJ_Phantom_4_Pro · Apr 24, 2017

My experience with DJI so far I can soundly say they are the biggest POS company with a ton of clueless dumbazz worthless waste of skin humans to roam the planet.... Oh wait maybe I am getting carried away..... deep breath.... nope still think DJI tech support team are crap!!

RamonP4 · Apr 24, 2017

SRJ_Phantom_4_Pro said:
My experience with DJI so far I can soundly say they are the biggest POS company with a ton of clueless dumbazz worthless waste of skin humans to roam the planet.... Oh wait maybe I am getting carried away..... deep breath.... nope still think DJI tech support team are crap!!

I couldn't agree with you more. They make me want to sue them and go on an all out rampage. Hopefully I can call tomorrow and ask to speak with the supervisor.