dji app not connecting when trying to update

[Caleb Wooten]

i just got a phantom 3 standard today and i downloaded the dji go app, i launched it and it says new update available, version 1.2.50. i downloaded the update and clicked start update, but then it says "the device is not connected, please check." i have the controller tuned on and conected, the drone ready and the wifi connected on my phone, i dont know what i am doing wrong or maybe its just the app its self. I do not have a camera gimble connected to the drone so i dont know if that makes a diffidence or not.
Thanks, Caleb

 

[mandalay]

Was your phone connected to the controller's Wifi network? If not, you need to switch to it before doing the update.

 

[Caleb Wooten]

Was your phone connected to the controller's Wifi network? If not, you need to switch to it before doing the update.

it is and it shows on the app that its connected but when i click update it says device not connected

 

[mandalay]

Have you successfully registered your drone via Go app?

 

[John Decker]

For me it was as simple as turning off my firewall

 

[RodPad]

I do not have a camera gimble connected to the drone so i dont know if that makes a diffidence or not.
Thanks, Caleb

What?
Where is the camera and gimbal?

 

[Caleb Wooten]

What?
Where is the camera and gimbal?

They were ripped off

 

[RodPad]

OK, so it is not brand new, that changes a lot of things, as far as I can tell. The firmware is updated through the app to the remote via WiFi and the remote talks to the Phantom. The Phantom saves and installs the firmware on from the SD that is in the gimbal above the camera.

 

[Caleb Wooten]

OK, so it is not brand new, that changes a lot of things, as far as I can tell. The firmware is updated through the app to the remote via WiFi and the remote talks to the Phantom. The Phantom saves and installs the firmware on from the SD that is in the gimbal above the camera.

do you or anyone be chance know if the wifi modual for the drone itself is located in the gimble? The reason i ask is because on the central circuit board the wiring harness that connects to the gimbals is labeled wifi

 

[RodPad]

That would be a no.
The gimbal, camera, gps data, the compass and whole lot more is going to sent to what they call WiFi because of the frequency to an amplifier and antenna(s) that is sent back to the remote. The remote then sends out the Wifi that your mobile device uses with DJI-Go app.