So I don't get crucified let me preface this by stating I have done a fair amount of research but no one has described the problem the same as I am having. Similar but not exactly.
I just bought what was supposed to be a brand new Phantom 4 from an online forum. And by looking over everything it does seem to be new. I owned a Phantom 4 previous to this one but sold it when the Mavic came out but after all the delays I decided to just go back to the phantom 4.
The problem I'm having is that my RC will not connect to my mobile device (ios) OR android, multiple different cords. The app shows "disconnected" but I have a green light on my RC showing it's connected to the Drone and I can control the gimbals and start the motors.
My initial thought was lets update the firmware. However that is done through the app which I can't connect too.
I read where some folks were having some success by factory resetting their device, I did this with no change in results.
It's as if the USB connector on my RC is broken. So I purchased the HDMI output module and connected to the USB port there and I'm still having the same problem. Other examples I have seen typically revolve around someone's mobile device showing "disconnected" after a new firmware on a drone they had previously been flying, Or a problem with their mobile device and all they needed to do was uninstall and reinstall the app. I haven't seen anyone with a NEW P4 not being able to connect to the mobile device. Any thoughts? Is there a factory reset for the transmitter?
I just bought what was supposed to be a brand new Phantom 4 from an online forum. And by looking over everything it does seem to be new. I owned a Phantom 4 previous to this one but sold it when the Mavic came out but after all the delays I decided to just go back to the phantom 4.
The problem I'm having is that my RC will not connect to my mobile device (ios) OR android, multiple different cords. The app shows "disconnected" but I have a green light on my RC showing it's connected to the Drone and I can control the gimbals and start the motors.
My initial thought was lets update the firmware. However that is done through the app which I can't connect too.
I read where some folks were having some success by factory resetting their device, I did this with no change in results.
It's as if the USB connector on my RC is broken. So I purchased the HDMI output module and connected to the USB port there and I'm still having the same problem. Other examples I have seen typically revolve around someone's mobile device showing "disconnected" after a new firmware on a drone they had previously been flying, Or a problem with their mobile device and all they needed to do was uninstall and reinstall the app. I haven't seen anyone with a NEW P4 not being able to connect to the mobile device. Any thoughts? Is there a factory reset for the transmitter?
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