- Joined
- Jun 12, 2014
- Messages
- 23
- Reaction score
- 4
So, I received my P2 V+ today. Charged it all and read the manual. I tried to spin it up, but immediately received an "Invalid battery" warning on the iPhone app. A quick search revealed the source, I have theories on the actual cause. That aside, I cleaned the contact, and then downloaded the assistant software for Mac (3) and tried to run it. First, it hangs on the loading screen until I hit "skip", but I'm not clear what I'm skipping. I expect it's a critical process being skipped, as after doing so, it will not connect to the controller or the aircraft. Best I got was a spinning beach ball, a hung process which required an OS reboot to clear. That was on 10.9.3, so I tried on 10.8.5, same deal. I then decided to try on Win 7/64, and amazingly have virtually the same problem. The application hangs on the boot screen until I hit "skip", and no matter what I do I can't get the assistant to communicate with the controller or aircraft. I have confirmed the devices are mounted by all 3 OSs, but the app fails. As they look identical on all platforms, I'm guessing they're Java, which is obviously a big mistake. That aside, I'm not curious whether I have faulty hardware or if the assistant is simply broken. I spen an hour trying to contact north american support, no toll free so on my dime, and each time after about 5 minutes on hold I would be "disconnected" (hung up on). Even if the battery issue is temporarily solved by cleaning the contacts, I don't want to put this thing in the air without the firmware upgrade to correct the reaction of the craft to the "invalid battery" error if it returns. At least right now it's undamaged and unflown so I can feasibly return it for a refund (less 2x shipping and my time of course). If someone could confirm the following for me I would be incredibly appreciative:
1 - Is having to hit "skip" on the launch screen of the assistant normal?
2 - If above is "yes", please provide a known-working combination of OS, assistant version, and order of operation required to mount the devices (ie. power on controller, connect USB to controller then to computer, launch assistant).
3 - What is the best way to contact dii support and receive a quick response? I have limited time to initiate a return if I must go that route.
Thanks!
- JakeD
1 - Is having to hit "skip" on the launch screen of the assistant normal?
2 - If above is "yes", please provide a known-working combination of OS, assistant version, and order of operation required to mount the devices (ie. power on controller, connect USB to controller then to computer, launch assistant).
3 - What is the best way to contact dii support and receive a quick response? I have limited time to initiate a return if I must go that route.
Thanks!
- JakeD