I bought a controller battery from them a couple of weeks ago, I need to return it so contacted them and they said as long as it goes back to them in the same condition they sent it to me in that they'd refund me right away.
At the same time they also said I could send them my controller for assessment and possible repair as it's faulty.
So I sent both items to them VERY well packed and I can see that they signed for them 4 days ago.
BUT they absolutely will not respond to me, not even to acknowledge receipt of the items and I've not received a refund for the battery.
The website says: We have most repairs back to you within 1 week. If we need to send away for parts to repair your Phantom this will add a few days. We will keep you updated about any delays via E-Mail
I've tried calling them (no answer) and I've tried emailing them direct and through the websites inquiry form multiple times and I've even tried booking a repair through the website and I've not gotten anything back at all. The website says that when booking a repair you will get an email conformation back with follow up info from their staff but I've had nothing.
So far they have my controller which is £250 if I have to replace it, the battery I bought from them for £33 AND the battery!
If they weren't 300 miles away I would have drive up there by now and got my stuff back! All I have is a signature to prove I sent them a parcel, I don't really see that there is anything I can do if they decide to just steal my stuff and not respond to me?
They also go by the names:
www.drone-repair.uk
www.ghdpcbrepair.co.uk
www,ab-repair.co.uk
At the same time they also said I could send them my controller for assessment and possible repair as it's faulty.
So I sent both items to them VERY well packed and I can see that they signed for them 4 days ago.
BUT they absolutely will not respond to me, not even to acknowledge receipt of the items and I've not received a refund for the battery.
The website says: We have most repairs back to you within 1 week. If we need to send away for parts to repair your Phantom this will add a few days. We will keep you updated about any delays via E-Mail
I've tried calling them (no answer) and I've tried emailing them direct and through the websites inquiry form multiple times and I've even tried booking a repair through the website and I've not gotten anything back at all. The website says that when booking a repair you will get an email conformation back with follow up info from their staff but I've had nothing.
So far they have my controller which is £250 if I have to replace it, the battery I bought from them for £33 AND the battery!
If they weren't 300 miles away I would have drive up there by now and got my stuff back! All I have is a signature to prove I sent them a parcel, I don't really see that there is anything I can do if they decide to just steal my stuff and not respond to me?
They also go by the names:
www.drone-repair.uk
www.ghdpcbrepair.co.uk
www,ab-repair.co.uk