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- Oct 28, 2013
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Oh, and DroneFly's 30 day money back guarantee goes like this ........
You fly it ... you bought it. You can only return it unopened and there will be, I think, a 20 or 30% restocking fee. The website say this:
We fully stand by our products and will refund your money if you are not satisfied with your purchase.
Misuse, abuse, or neglect negates this warranty. If you have any problems with your order, please email us right away - so that we can resolve any issues and work with you to keep your gear in good working order.
Our customers come first!
I had about 10 minutes on the Vision when the camera and wifi took a crap. Didn't even land it, snagged it out of the air by hand. When I called and after seeing all the other problems other users were having. ...... "Sorry that's our policy you will have to get authorization from DJI".
How are you suppose to know everything's working and okay without a test flight. Then, they wanted to send me another vision after I got DJI to agree BUT they wanted my permission to break the seal and update the firmware and do a test flight. How am I to know I would get a new Phantom and not one that had problems and was returned, repaired and sent along to me. Answer: I wouldn't. That would require confidence and trust in them. How much of that would you expect me to have at that point.
All I'm saying is that it's truly Caveat Emptor In this little sector right now.
UPS shows my order on the way ..... but It would still be sitting there in Newbury Park had I not called again this afternoon and complained, yet again, about it not shipping. Thank you William ... the only guy over there that seems to halfway know what's going on.
You fly it ... you bought it. You can only return it unopened and there will be, I think, a 20 or 30% restocking fee. The website say this:
We fully stand by our products and will refund your money if you are not satisfied with your purchase.
Misuse, abuse, or neglect negates this warranty. If you have any problems with your order, please email us right away - so that we can resolve any issues and work with you to keep your gear in good working order.
Our customers come first!
I had about 10 minutes on the Vision when the camera and wifi took a crap. Didn't even land it, snagged it out of the air by hand. When I called and after seeing all the other problems other users were having. ...... "Sorry that's our policy you will have to get authorization from DJI".
How are you suppose to know everything's working and okay without a test flight. Then, they wanted to send me another vision after I got DJI to agree BUT they wanted my permission to break the seal and update the firmware and do a test flight. How am I to know I would get a new Phantom and not one that had problems and was returned, repaired and sent along to me. Answer: I wouldn't. That would require confidence and trust in them. How much of that would you expect me to have at that point.
All I'm saying is that it's truly Caveat Emptor In this little sector right now.
UPS shows my order on the way ..... but It would still be sitting there in Newbury Park had I not called again this afternoon and complained, yet again, about it not shipping. Thank you William ... the only guy over there that seems to halfway know what's going on.