Recent content by NewZed

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    Where can I find support for my Phantom 4 Advanced?

    Thx for the thought. I had done that but it didn't help.
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    Where can I find support for my Phantom 4 Advanced?

    Lets face it this stuff is pretty complicated. We might think that compass 2 is a backup and maybe it should be but the firmware update was wrong. I really don't know exactly where the fault lies but for a brand new product you do expect everything to 'just work' and it can take a while to sort...
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    Where can I find support for my Phantom 4 Advanced?

    Nothing I or anyone could have done or suggested would have helped in this case because there was a showstopping hardware fault that's been confirmed by the dji Store. I appreciate your thoughts.
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    Where can I find support for my Phantom 4 Advanced?

    For your information I was told by the dji Store that firmware corruptions can lead to the sort of random behavior I was experiencing so I needed to try refreshing the firmware upgrade using the Assistant. Now that dji have checked out the drone they have confirmed a hardware issue rather than...
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    Where can I find support for my Phantom 4 Advanced?

    Then you my friend are a very lucky person. I followed up with the dji Store today and they've accepted a Warranty Claim. All the grief I've suffered is the result of a hardware failure with Compass 2. I'm waiting for approval for a replacement unit under warranty. I may end up a very happy...
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    Where can I find support for my Phantom 4 Advanced?

    Appreciate that picture thx. I did run through that with the guy from the dji Store and it threw up a possible problem with Compass 2. He then suggested I do a firmware refresh which didn't fix the problem. This could turn out to be a hardware fault with compass 2 and it'll need to be repaired...
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    Where can I find support for my Phantom 4 Advanced?

    Thx for that advice. I've had a guts full today but I'll look at running through those steps tomorrow after I've spoken to the dji Store guy again in the morning. To be honest this whole debacle is just BS for a product that costs as much as this. I'm a member of a team that are looking to...
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    Where can I find support for my Phantom 4 Advanced?

    The issue is the message, top LH corner of the screen, just to the right of the dji logo in the Go 4 app telling me, in red, that I had to calibrate the compass. The guy from the dji Store suggested that, after I reran the Compass calibration for the 15th or 16th time and it failed, that there...
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    Where can I find support for my Phantom 4 Advanced?

    I've just spoken to the dji Store who sold the drone and been told that the Go 4 app is unreliable so I should refresh using the DJI Assistant 2. I've run a refresh on the firmware and run a calibration which appeared to go well. When I try to use the Go 4 App now it want's me to 'Link' to a...
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    Where can I find support for my Phantom 4 Advanced?

    There seem to be areas for the P4 and P4 Pro but pretty much no support for the P4A. Is this an orphan product that nobody else owns? I've had so many issues with this drone over the week that I've had it and still can't get it in the air due to compass calibration issues. The dji Go 4 App does...