I had this issue when I received mine. One of the small cables on the camera was not plugged in all the way. Looking at it it looked plugged in but the plug was just resting on the receptacle.
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I have the iPad Pro 9.7 wifi only and love it. If you have a hotspot on your phone just link the wifi only iPad and it will give you the map not GPS
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It's great to hear that you are showing them the kindness and mentoring them in an amazing always evolving technology. It's too bad their dad is disconnected. Hat off to you!
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