- Joined
- Jan 3, 2016
- Messages
- 681
- Reaction score
- 56
- Age
- 54
I am located outside of US. In the country of Georgia. There are no official DJI re-sellers in here. So i had to order DJI over the internet. In the january of this year, i ordered DJI P3 Advanced, through the freight-forwarding company in Delaware. The one that ships from Delaware to the country of Georgia. Not vice versa. So p3a was delivered to DE first and after shipped to Georgia. After i received it, i had to pay 18% taxes, because by Georgian rules, anything imported that costs over 150$, government should take taxes from you. 18%.
Recently i got this problem, of ESC status error, (Esc status error?? more details about this) which means something is wrong with the motherboard, and i need to send it back for the repair. I can't do it through the freightforwarding company - since they work only one way. From US. not vice versa.
I acknowledge that i need to send it by regular post, and which won't be paid by DJI, and will cost me at least 90$ to send it all across to globe to US. I acknowledge that.
But the problem i have is that, after DJI will fix/replace the drone, and send it back to me(again through freight forwarding) - the government will tax me again 18%.
To make sure it doesn't happen, i need DJI to write the official letter stating my name, and the Serial number of the AC and the fact that they are waiting for me to send it to them to fix it. And only after i provide customs with this letter, they will give me some sort of a document, which will keep me away from paying taxes again. BUT with the customer support that DJI has, i really DOUBT they are able to do it. Because it takes them hours to reply, and they never know the solution. Promise to get back to me. But never do with one.
Another option is to ask DJI after fixing/replacing the AC, include the $0 invoice or anything under $150. But this will be also hard to explain to them, and control that they actually do it.
I am devastated. Don't know what to do. Should i sell the P3A here by parts?
Because, sending it to us, 90$ + 40$for bringing it back + 150$ for taxes. = 280$ for repairing it. Its terrible
Recently i got this problem, of ESC status error, (Esc status error?? more details about this) which means something is wrong with the motherboard, and i need to send it back for the repair. I can't do it through the freightforwarding company - since they work only one way. From US. not vice versa.
I acknowledge that i need to send it by regular post, and which won't be paid by DJI, and will cost me at least 90$ to send it all across to globe to US. I acknowledge that.
But the problem i have is that, after DJI will fix/replace the drone, and send it back to me(again through freight forwarding) - the government will tax me again 18%.
To make sure it doesn't happen, i need DJI to write the official letter stating my name, and the Serial number of the AC and the fact that they are waiting for me to send it to them to fix it. And only after i provide customs with this letter, they will give me some sort of a document, which will keep me away from paying taxes again. BUT with the customer support that DJI has, i really DOUBT they are able to do it. Because it takes them hours to reply, and they never know the solution. Promise to get back to me. But never do with one.
Another option is to ask DJI after fixing/replacing the AC, include the $0 invoice or anything under $150. But this will be also hard to explain to them, and control that they actually do it.
I am devastated. Don't know what to do. Should i sell the P3A here by parts?
Because, sending it to us, 90$ + 40$for bringing it back + 150$ for taxes. = 280$ for repairing it. Its terrible