This story I am about to say is so amazing, I wanted to start a thread about it but didn't think it was worthy of a thread so I'm glad this one is alive.
This actually happened. I will be paraphrasing obviously but it's generally verbatim (I know that's an oxymoron for all my lits).
So I noticed that one of the four little pieces that let you get into the landing/gear to reach the antenna exists. At least I think the antenna is still in there. Was on the P3Xs.
The point is that there are four removable "caps" for lack of a better word that are held on by 3 little pieces of plastic that pop in and out of place so if you want to you can get in the bird at that location to check or move the antenna, add a new one? I dunno, it's there. I noticed that one of my four was quite loose on my newer one (the one that I love).
I called the Burbank DJI USA headquarters and told the girl that answered the phone after a lengthy wait (maybe 25-30 mins) :
"Hi there, how are you today?" I say to her. "Fine, what can we help you with today". I say "The four little part on the legs where the antenna is, I have one that is loose because the three little prongs has a loose one and this thing is less than a week old."
She says "the antenna? So you mean the remote". "No mam, I meant the legs on the phantom itself where the antenna is". "The antenna is on the remote sir". At this point, I knew she knew nothing but I didn't care, I just wanted the to send me the little piece so I can make sure it doesn't fly off in flight. "No mam, I mean in the legs of the craft where the antenna receiver is for the bird"....After I hear her speaking quietly to someone "ohhhhh, you mean the landing gear". Me, "oh yeah, sorry I should have been more clear". So once she figures out what the piece is she tells me "You need to send it in and we will fix it for you". "You want me to send it in for a .03 part that I can snap on and off myself?" I say and she says "Yes sir, it's the only way we can do it".
I say "well thats a problem!". Now I'm all of a sudden pissed just because I can't believe how bad their US service is. For the record, their China service is really good. They just hire people that say this:
Being annoyed, I turned into a jerk and I apologized to her but I was just curious so I say "I'm just curious, this is DJI Customer tech support, right?". "Yes sir.". I ask, literally testing her and letting her know I'm doing that (cant believe she didnt just hang up on me. Mam, do you know what two different GHZ the Phantom operates on?"...."Excuse me sir?" like she didn't even know what I meant! And then I ask again and she didn't know and she admitted it but after taking a break for a second and asking me to hold on she magically comes back with an answer, I then ask "ok, mam do you know what the ISM radio signals are that the Phantom legally operates on". Now she really has no F'n idea what I am talking about and then she admits she doesn't know what the MC settings are, let alone where they are and I just said "Mam, I feel bad for you. It's obnoxious of DJI to put you in the position you are in. It's not your fault and I am sorry for degrading you like that but I was just curious how unwell they train you. I don't blame you one bit and I hope you don't feel degraded, I think it is wrong for DJI to do this to you or to us".
Hung up in shock and without out my .03 piece of plastic of which I will get when I call China in a few minutes.
Tech service my arse.