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Jensen O (Support)
8 Nov, 20:26 CST
Hi Karen,
Hope all is well.
Since after the replacement and still having a problem with your two battery, The best option that we can do for you is to create another replacement case for your battery. Here your case id number:
CAS-1199094-B6W3R7. In line with this. We already noted to your case that this is the second time that you have an issue with your battery.
We will send a separate email for the instruction and detail 24 to 48 hours.
Hope we we're able to address you concern.
If there would be any concern or questions, don't hesitate to contact us and we are more than willing to serve you.
Best Regards,
John
DJI Technical Support
Tel Support: +1(818)235 0789 / Mon-Fri 7:00AM-5:00PM(PST)
Online Support:
DJI Support - Here for You
Karen Davis
8 Nov, 07:41 CST
Yes. One is completely dead and the other went on but as soon as it went into the aircraft, it had the two middle lights on, the others off and it’s been that ways for 48 hours.
Only one battery works. We need two replacement batteries ASAP.
Nick Athanassiadis
7 Nov, 22:11 CST
This is the problem!!!
After waiting for 3 MONTHS we received refurbished (recycled), not new batteries.
TWO OF THEM WERE DEAD WHEN WE RECEIVED THEM. ONE IS CONSTANTLY FLASHING THE 2 MIDDLE LIGHTS, AND THE OTHER IS NOT CHARGING.
The supervisor left us a message that DJI was out of stock(??) for batteries (if we understood correctly). These batteries are used and placed into their old packaging we sent to you.
Jensen O (Support)
7 Nov, 21:50 CST
Hi Karen,
Hope all is well.
With regard to your concern, Since the replacement of your battery has been approved we will be sending a fully functional batteries and replace the bad ones. And upon checking your case, We found out that the replacement of the battery has already been delivered to you. May we know if there still something wrong with the batteries?
Hope we we're able to address you concern.
If there would be any concern or questions, don't hesitate to contact us and we are more than willing to serve you.
Best Regards,
John
DJI Technical Support
Tel Support: +1(818)235 0789 / Mon-Fri 7:00AM-5:00PM(PST)
Online Support:
DJI Support - Here for You
Karen Davis
7 Nov, 06:44 CST
I don’t understand. SO does this mean you ARE sending two brand new batteries to replace the bad ones?
Jensen O (Support)
7 Nov, 04:24 CST
Hi Karen,
Thank you for contacting DJI Technical Support.
We are very sorry to hear about the unfortunate experience you have had with your
Phantom 4 Pro Battery. Rest assured the we will do our best to address your concern.
Upon checking your case with us, your battery replacement case has already been approved and the only option that we can do for you now is to request a follow up right away.
Again we appreciate your understanding on this matter.
If there would be any concern or questions, don't hesitate to contact us and we are more than willing to serve you.
Best Regards,
John
DJI Technical Support
Tel Support: +1(818)235 0789 / Mon-Fri 7:00AM-5:00PM(PST)
Online Support:
DJI Support - Here for You
Karen Davis
6 Nov, 06:10 CST
這是對之前請求
#709867「Batteries you sold us are l...」的後續跟進
THIS IS INSANE. CASE # CAS-943895-L5F2W
Trying today to use my
P4P+ parts for which have just come back from TWO times at the factory. It took from August until November to even get the 3 batteries back from DJI. They came wrapped in bubble-wrap,without a box and were pre-used. The only one of them that works is S/N 0DQAE1403103LE. The other two are not in working order. One simply will not charge — S/N 082AD7B03102DF. The other charged but when used in aircraft, firmware first said 100% upgraded, but quickly changed to an ERROR FAILURE. The two middle LED lights are remaining on and the battery will not shut down or discharge. That battery S/N is 0DQAE4V03207CG.
>>
>>> From: "April (DJI Support)" <
[email protected] <mailto:
[email protected]>>
>>> Date: August 29, 2017 at 5:43:45 PM EDT
>>> To: Karen Davis <
[email protected] <mailto:
[email protected]>>
>>> Subject: [Support] : RE Batteries you sold us are lemons
>>> Reply-To: DJI Support <
[email protected] <mailto:
[email protected]>>
>>>
>>>
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