Windows media player issues ?

Ollie613 · Jul 28, 2016

Hello, please can anyone help me troubleshoot a problem I'm having transferring videos from the phantom's sd card and my computer? I'm currently on Windows 7 and after transferring the videos I try to open them using Windows media player (So that I can eventually edit through windows movie maker) but it just comes up with an error message saying windows doesn't support the codac used to compress the file. I can still send them through email and view them but it would be more helpful if I could load them straight onto movie maker. Any suggestions would be greatly appreciated!

Multicoptertec · Jul 28, 2016

What format are the video files?

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Multicoptertec · Jul 28, 2016

I mean, MOV, MP4?

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Pharm · Jul 28, 2016

WMP doesn't seem to play well with mov files. MP4 will play but not the preferred format for high-dollar editing (fine for the average user though). You might also want to download and install two things: QuickTime player and the KLite Codec pack.

tcope · Jul 28, 2016

You'd need to obtain a codex pack and install it. I can't say which one works.

However, you don't need to load anything into Media Player to import the clips into Movie Maker.... simply load up Movie Maker and load the files from the HD or SD card.

Ollie613 · Jul 29, 2016

Ollie613 said:
Hello, please can anyone help me troubleshoot a problem I'm having transferring videos from the phantom's sd card and my computer? I'm currently on Windows 7 and after transferring the videos I try to open them using Windows media player (So that I can eventually edit through windows movie maker) but it just comes up with an error message saying windows doesn't support the codac used to compress the file. I can still send them through email and view them but it would be more helpful if I could load them straight onto movie maker. Any suggestions would be greatly appreciated!

Thank you for all the replies! I'm currently on MOV so I'll try switching to mp4 and downloading QuickTime player and see if that works

strgazr27 · Jul 29, 2016

You don't need QuickTime to play MP4 files. You do need it to play MOV files if your player doesn't support MOV. You can download FLV player which supports MOV files. There are also free converters which will convert MOV files to MP4 for editing. You may want to stay away from QuickTime though for known security issues.

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gklugie · Jul 29, 2016

Download (free!) VLC Player. It is definitely superior.

Meta4 · Jul 30, 2016

Pharm said:
WMP doesn't seem to play well with mov files. MP4 will play but not the preferred format for high-dollar editing (fine for the average user though).

There is no quality difference between .mp4 and .mov files from the Phantom
VLC Media Player will play just about anything without downloading codecs etc