I bought a Phantom 2 from DRONEFLY. Everything worked great. I wanted FPV and paid for it the day I picked up the drone. They ordered the parts. I was told the parts would arrive in a few days. A week later, i drop it off to get the FPV installed. I'm told three days to get it done. It's now been two weeks with my Phantom sitting in their shop and I call in every day to find out what is happening. Each day, it's another story:
It should be here tomorrow... Maybe Thursday... I think it might be here... Guess not... The Chinese New Year really screwed up orders... We don't really know what we are getting... Try again tomorrow... Etc.
I've seen the injunction letter that the former DJI CEO rolled out specifically naming DRONEFLY as a distributer that won't get parts. DRONEFLY denies this. Yet, they don't have parts.
In the beginning, they told me they were only missing the iosd mini. I set about finding one from another source. I then find out they have the iosd mini, but they are missing the 5.8ghz transmitter. I'm now looking for that.
What kind of customer service is this? I have to call them every day? No offer to call me when it comes in? They are completely full of ****, right? I feel like an idiot. Who runs a business like this??
I've tried to call DJI directly, but they are even less responsive and I cannot commit the hours on hold to talk to someone.
I'm extremely frustrated.
Am I alone here, or is this going on elsewhere?
It should be here tomorrow... Maybe Thursday... I think it might be here... Guess not... The Chinese New Year really screwed up orders... We don't really know what we are getting... Try again tomorrow... Etc.
I've seen the injunction letter that the former DJI CEO rolled out specifically naming DRONEFLY as a distributer that won't get parts. DRONEFLY denies this. Yet, they don't have parts.
In the beginning, they told me they were only missing the iosd mini. I set about finding one from another source. I then find out they have the iosd mini, but they are missing the 5.8ghz transmitter. I'm now looking for that.
What kind of customer service is this? I have to call them every day? No offer to call me when it comes in? They are completely full of ****, right? I feel like an idiot. Who runs a business like this??
I've tried to call DJI directly, but they are even less responsive and I cannot commit the hours on hold to talk to someone.
I'm extremely frustrated.
Am I alone here, or is this going on elsewhere?
