Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Warranty proof

Discussion in 'General Discussion' started by kclark, Oct 9, 2016.

  1. kclark

    Joined:
    Aug 20, 2016
    Messages:
    41
    Likes Received:
    3
    I just purchased a P4 that was used. It was bought originally in June and was bought thru Amazon. What kind of proof do I need to show DJI for any warranty claim?

    And no I haven't wrecked it yet but I just want to be ready just in case.


    Sent from my iPhone using PhantomPilots
     
  2. alokbhargava

    Joined:
    Sep 28, 2015
    Messages:
    6,523
    Likes Received:
    2,148
    Location:
    San Francisco, CA
    Get the original purchase receipt.


    Sent from my iPhone using PhantomPilots
     
  3. kclark

    Joined:
    Aug 20, 2016
    Messages:
    41
    Likes Received:
    3
    Is this something that he can print out of his account?


    Sent from my iPhone using PhantomPilots
     
  4. alokbhargava

    Joined:
    Sep 28, 2015
    Messages:
    6,523
    Likes Received:
    2,148
    Location:
    San Francisco, CA
    Yes all Amazon orders are online and can be emailed.


    Sent from my iPhone using PhantomPilots
     
  5. kclark

    Joined:
    Aug 20, 2016
    Messages:
    41
    Likes Received:
    3
  6. 42FrankZ

    Joined:
    Jun 28, 2016
    Messages:
    502
    Likes Received:
    229
    Location:
    Baltimore MD
    In my experience I have only been asked for the Amazon invoice number for other manufacturers.
     
  7. kclark

    Joined:
    Aug 20, 2016
    Messages:
    41
    Likes Received:
    3
    I have his Order # from Amazon is that good?
     
  8. MacCool

    Joined:
    Nov 23, 2014
    Messages:
    835
    Likes Received:
    222
    Location:
    midwest USA
    Is Amazon a DJI authorized reseller? Or are they just a fulfillment agent and the Amazon receipt has to refer to the actual retail supplier? It's an important thing to think about because some of the Amazon resellers that they fulfill drone orders for aren't DJI-authorized.
     
  9. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    25,576
    Likes Received:
    7,751
    Location:
    Harrisburg, PA (US)
    Unless the Phantom was sold by DJI on Amazon, they are not going to be able to do anything with just the order number. It would be best to try to get the actual receipt from the seller.
     
Loading...
Similar Threads - Warranty proof Forum Date
Banggood and warranty Pro/Adv Discussion Friday at 6:36 PM
Phantom 4 still under warranty Classifieds Aug 9, 2017
My experience with DJI warranty... General Discussion Aug 4, 2017
Would warranty only be covered with DJI go and not Litchi? Standard/4k Discussion Jul 27, 2017
Will my Warranty still be good? Pro/Adv Discussion Jul 25, 2017