After getting the drone inI got about 25 hours of easy practice time it did contact the side of the house when hovering and dropped 2-3' and the camera broke off of the gimbal. Contacted dronesetc.com and sent the requested email with photo of damage on June 6. Their quick response by email included:
"DJI has not offered replacement parts for the VIsion+ yet. We are hopeful they will soon as this is a common result of crashes. It's sad to say, but your only option right now is to purchase a new drone."
Finally got in contact with DJI Technical Service in the next days (after several hours of phone attempts ) and they said they did not have the parts either and were waiting for a shipment. Try back in 10 days or so. I called the next week and did get with a Rep who emailed me an RMA # for shipping to the Hollywood CA address which was sent that day. The Rep also stated it would probably be up to 8 weeks for repair (the email said 4 weeks) once it was logged into their system.
An obvious lack of: management, customer service and planning. OK, well see where it goes from here. I'm looking forward to having a working unit again but that repair time is not acceptable for a device with a price tag like that that was less then a month old.
Grounded in Colorado
"DJI has not offered replacement parts for the VIsion+ yet. We are hopeful they will soon as this is a common result of crashes. It's sad to say, but your only option right now is to purchase a new drone."
Finally got in contact with DJI Technical Service in the next days (after several hours of phone attempts ) and they said they did not have the parts either and were waiting for a shipment. Try back in 10 days or so. I called the next week and did get with a Rep who emailed me an RMA # for shipping to the Hollywood CA address which was sent that day. The Rep also stated it would probably be up to 8 weeks for repair (the email said 4 weeks) once it was logged into their system.
An obvious lack of: management, customer service and planning. OK, well see where it goes from here. I'm looking forward to having a working unit again but that repair time is not acceptable for a device with a price tag like that that was less then a month old.
Grounded in Colorado