Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

There is outstanding warranty service out there!

Discussion in 'General Discussion' started by azisbest, Dec 17, 2015.

  1. azisbest

    Feb 21, 2015
    Likes Received:
    I have read tales of awful warranty service on these forums so I thought I would pass on a good experience. I bought a P3 from Drones Made Easy in San Diego a couple of weeks ago. After just two flights I noticed the dreaded cracks in one of the arms under a motor. I called Drones Made Easy on Friday 12/11 to tell them of my problem. Since I am in Arizona, Dave the company representative, immediately said he would issue a shipping label at their expense to send the drone to their facility to replace the shell. They received my drone on Tuesday 12/15 Tuesday afternoon Dave called me to tell me that the bird was what they call DOA and instead of fixing it they were going to send me a brand new P3 instead. Today, the 17th I received the replacement drone. My feeling is that less than a week from them knowing there was a problem to my having a brand new drone is stellar service! They have also been willing to answer my incessant questions concerning drone minutiae along the way. I can give Drones Made Easy my highest recommendation if service after the sale is a concern of yours. I know when buying something this expensive it eases the mind knowing you can rely on the seller. Thanks again Drones Made Easy.
  2. LuvMyTJ

    Staff Member

    Feb 9, 2014
    Likes Received:
    Live! From New York!
    Good to hear about a good experience once and a while. Glad to hear the shop takes care of it's customers so well. ;)
Similar Threads - outstanding warranty service Forum Date
Outstanding citizen on civil duties. Phantom 4 Discussion Jun 28, 2016
Check out this outstanding 4K UAV footage from Syria General Discussion Oct 21, 2015
Recognizing outstanding members Phantom 2 Vision Discussion Jan 17, 2014
Banggood and warranty Pro/Adv Discussion Aug 11, 2017
Phantom 4 still under warranty Classifieds Aug 9, 2017