I would like to hear other people's experiences sending a product back to DJI for repair. I have had my Phantom 4 for just over two weeks and the last few times out flying I've been having issues. I have called tech support three times now. The first two times I believe I talked to the same person. After describing the problem the first time, he asked me if I took screen shots when the problem was happening. I said no. He said they would need screen shots to determine what the problem is. Which made no sense to me because I described the problem in detail and the screen shot would not have provided any additional information. I called again. Again he asked me for screen shots. I explained to him that when the drone is malfunctioning and I am trying not to crash it, it is kind of hard to get a screen shot at the same time. Especially for a novice like myself. So I called a third time. This time I spoke to a different person and I explained the problem. Again. He sent me an email with instructions on how to sync my flight logs and a PDF form asking me things like software version, flying conditions, error messages, etc. All of which I already went over in detail on multiple occasions. So I synced my flight logs and emailed back the form. Now I am waiting for a reply. Has anybody else had a similar experience with DJI? I am very discouraged right now. I feel like I made a bad decision doing business with this company.
Sent from my iPad using PhantomPilots mobile app
Sent from my iPad using PhantomPilots mobile app