Returning totaled Phantom3

Acediver · Nov 1, 2015

My p3 made a horrible noise about 150'
Hit the ground. Sparked tried to catch on fire I got it out and burnt hand. What a nightmare.
I have till Nov 16th to return to Amazon.
So. Should I return as defective to Amazon or send to DJI??

ngl1145 · Nov 1, 2015

Perhaps a bird took your P3 down?

Acediver · Nov 1, 2015

No. I could see it. Just made noise like motor froze or something.

eBird · Nov 1, 2015

You might have a difficult time getting Amazon to take it back since its wrecked. For all they know, you might have just flown into a building or something. If they will exchange it, that is what I would do. If not, DJI will examine the logs and determine if a defect caused the crash, and I would think they would replace it.

Acediver · Nov 1, 2015

Yeah. Thinking Amazon will be the best choice. Hoping so anyway

Skywalker · Nov 1, 2015

Wow. That sucks. (But you DO have an ironic username...)

Acediver · Nov 1, 2015

Lol but heartbreaker

Acediver · Nov 1, 2015

Well. I'm a believer in Amazon. They said they would send a new one in morning. No questions asked. And I told them it crashed a literally tried to burn.
They only asked that I return the other within 30 days. WOW!
They have insurance for the future to.
$138. After going through this I'm buying it.
Amazon has my business from now on.
Again wow. What a relief

Fat City · Nov 1, 2015

Acediver said:
They have insurance for the future to.
$138. After going through this I'm buying it.
f

What sort of insurance does Amazon offer - Square Trade?

eBird · Nov 1, 2015

Wow, that is incredible customer service.

richlee · Nov 1, 2015

Curious about the insurance as well.

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Acediver · Nov 2, 2015

Acediver · Nov 2, 2015

This is the insurance you can get with it.

brad2388 · Nov 2, 2015

Read the last line!

Acediver · Nov 2, 2015

Oh you are right. I wonder why they offer it with them? Kinda stupid.
I did see in another post where aim insurance is offering no limit coverage on drones.

Skywalker · Nov 6, 2015

So, basically, for $137 they insure the controller. Lol

88VMX12 · Nov 6, 2015

Amazon..... I have a friend that had an inspire that just took off in its first week. He called Amazon and they sent him out a new one.... I would love to figure out where the first one went :-(

falcorma · Nov 6, 2015

Amazon.. the only place I can truly count out to help me out when I need it. That's where I ordered my P3a and I am 100% confident they will make things right if I have a problem. I probably won't even be contacting DJI at all if I need. Even if it's past a month out.

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