4k Remote won't connect

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I've tried two different remotes and I can't connect to this one 4K. The remotes work on another 4 K so I have to assume the problem must be in the craft itself. Can anyone tell me what to look for about the craft as to why I can't connect? The remote shows up just fine on my smart phone but just will not link to this particular craft.
 
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In case you haven't tried binding the remote see page 29 if the 4K manual, it's a pretty straight forward procedure.
Maybe I'm not being clear about this. Binding is what I am talking about. The remote will bind with another 4K but want bind with this one. I've also tried to bind another remote with no success.
 
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Maybe I'm not being clear about this. Binding is what I am talking about. The remote will bind with another 4K but want bind with this one. I've also tried to bind another remote with no success.
Assuming you are going through the process correctly if two RC won't bind to the AC is the likely defective suspect.
 

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