Hi, I have been in the RC modeling hobby for about 8 years now. Started off with a Raptor 30, then went to a Miniature Aircraft Stratus. Have had my fair share of crashes. I recently bought a Phantom 4, and IT WAS AWESOME. the video was stunning, integration of the entire system was pretty much flawless. But sadly it didn't last.
5 days after I bought it, I had a flyaway. I know you are all going to ask did I follow the procedures, and the answer is yes. Down to the pixel in the print in the manual. Luckily I was landing as it happened. I was hovering about 10 feet off the ground and it suddenly started to drift to the left. I applied right stick to correct, the P4 did not respond to any inputs. About 2 seconds after it started drifting it collided with a tree. Long story short, I sent it to DJI for repair. Then found out I could ask them to replace it with a new one rather than a repair. I did this. Probably more than 8 times. Every time I brought it up, they shifted the conversation to a different subject. They are basically telling me they are only willing to repair it, and in doing so not willing to honor their warranty. I don't know about you guys, but if my brand new quad crashed, and the company has a warranty that allows for replacement rather than repair any sane person would choose replacement.
There are too many small parts on these devices, plus they are only going to replace the IMU and a "roll shaft". I examined the craft after the crash, one of the motors had sand between the outrunner and the coils. They are not even mentioning replacing the motors. The battery fell a good 6 feet, not sure if I trust it, and its really not worth the risk. Plus their own manual explicitly states to never use a battery involved in a crash. Who knows how much sand got into the tiny bearings in the gimbal. The whole case is scuffed up and ruined. I know it doesn't affect flight but... its almost a 1500 dollar model. The thing should be immaculate!
Anyway it seems like they are telling me to go pound sand. Not the customer service I would expect from something costing this much.
Just wanted to vent how frustrated I am with this company. Definitely lost a customer.
5 days after I bought it, I had a flyaway. I know you are all going to ask did I follow the procedures, and the answer is yes. Down to the pixel in the print in the manual. Luckily I was landing as it happened. I was hovering about 10 feet off the ground and it suddenly started to drift to the left. I applied right stick to correct, the P4 did not respond to any inputs. About 2 seconds after it started drifting it collided with a tree. Long story short, I sent it to DJI for repair. Then found out I could ask them to replace it with a new one rather than a repair. I did this. Probably more than 8 times. Every time I brought it up, they shifted the conversation to a different subject. They are basically telling me they are only willing to repair it, and in doing so not willing to honor their warranty. I don't know about you guys, but if my brand new quad crashed, and the company has a warranty that allows for replacement rather than repair any sane person would choose replacement.
There are too many small parts on these devices, plus they are only going to replace the IMU and a "roll shaft". I examined the craft after the crash, one of the motors had sand between the outrunner and the coils. They are not even mentioning replacing the motors. The battery fell a good 6 feet, not sure if I trust it, and its really not worth the risk. Plus their own manual explicitly states to never use a battery involved in a crash. Who knows how much sand got into the tiny bearings in the gimbal. The whole case is scuffed up and ruined. I know it doesn't affect flight but... its almost a 1500 dollar model. The thing should be immaculate!
Anyway it seems like they are telling me to go pound sand. Not the customer service I would expect from something costing this much.
Just wanted to vent how frustrated I am with this company. Definitely lost a customer.
I now remember them asking me to pay $75 deposit and they would hold the P4 for me when I came back to buy. Obviously I refused to pay or buy anything until the connection issue was sorted.
