I am not sure if I am an anomoly, but I am posting this for all. I owned and operated a P4P without any initial connection problem. Using a Samsung Galaxy S5, running Android 6.1.0. I had flown it using the DJI Go4 app, as well as Litchi. Unforunately, the drone was damaged beyound repair.
Due to some of the accessories included, I bought a new P4P kit (drone, battery, remote, hard case, etc.).
Upon arrival, I was unable to connect the drone to the remote. Three live chats, which were more than 1.5 hrs. with DJI support yielded nothing - other than a bunch of steps that didn't work, then ultimately told to return both to California service center.
For readers benefit, I did or was told to do:
Uninstalled then installed Go4 app;
Disabled Litchi;
Tried old remote (customer service said controllers are univeral);
Manual linking (when drone, remote, and Go4 app are on, depressing both C buttons on the remote, and the camera wheel until a tone is heard, then pushing the video button, and inserting a paper clip into the drone reset [found just above and between the microcard slot and connection for the cord];
Try a different "device" (I told customer support that my device -the GalaxyS5-worked fine with my other P4P three weeks prior, so what difference did that make? There was no response to that question.; and
All firmware and software was up to date.
What was, and is, really galling is the fact I had to complete a return form including my purchase receipt. I was lucky to still have it largely due to the fact it was less than a week old. The return form, when you read it, makes it pretty clear that DJI doesn't cover anything unless it is its' fault. I completely understand that for usual crash damage. But, here I could not even get the camera to operate, either with Go4 or Litchi, let alone even spin the props to fly it.
I ALSO HAD TO PAY FOR SHIPPING TO THE REPAIR CENTRE.
So, if you are considering buying a P4P, you should:
Save your purchase receipt;
Register it ONLY when you get it operational;
If you can't get the P4P to link to the remote within a few minutes, get on line with customer support ASAP.
I hope to update this blog once I get it returned. Right now, I am out 35 bucks for shipping and insurance, not to mention lost usage.
Due to some of the accessories included, I bought a new P4P kit (drone, battery, remote, hard case, etc.).
Upon arrival, I was unable to connect the drone to the remote. Three live chats, which were more than 1.5 hrs. with DJI support yielded nothing - other than a bunch of steps that didn't work, then ultimately told to return both to California service center.
For readers benefit, I did or was told to do:
Uninstalled then installed Go4 app;
Disabled Litchi;
Tried old remote (customer service said controllers are univeral);
Manual linking (when drone, remote, and Go4 app are on, depressing both C buttons on the remote, and the camera wheel until a tone is heard, then pushing the video button, and inserting a paper clip into the drone reset [found just above and between the microcard slot and connection for the cord];
Try a different "device" (I told customer support that my device -the GalaxyS5-worked fine with my other P4P three weeks prior, so what difference did that make? There was no response to that question.; and
All firmware and software was up to date.
What was, and is, really galling is the fact I had to complete a return form including my purchase receipt. I was lucky to still have it largely due to the fact it was less than a week old. The return form, when you read it, makes it pretty clear that DJI doesn't cover anything unless it is its' fault. I completely understand that for usual crash damage. But, here I could not even get the camera to operate, either with Go4 or Litchi, let alone even spin the props to fly it.
I ALSO HAD TO PAY FOR SHIPPING TO THE REPAIR CENTRE.
So, if you are considering buying a P4P, you should:
Save your purchase receipt;
Register it ONLY when you get it operational;
If you can't get the P4P to link to the remote within a few minutes, get on line with customer support ASAP.
I hope to update this blog once I get it returned. Right now, I am out 35 bucks for shipping and insurance, not to mention lost usage.