ProfessorStein said:
From one of the only reviewers who seems to have actually tried to use the coverage:
"My camera was damaged and I called them. They did not pay saying that this type of damage is not covered! I called them several times and the person who answers the phone just repeats the same sentences, he says this is what they told him (i.e., no matter what I say, he can only repeat the same stuff! ) So beware"
(all of the other reviewers simply talk about how great the coverage sounds, without ever actually having filed a claim)
I searched for the word warranty I could only find it used once, here it is
3.0 out of 5 stars It's so much fun until it drops out of the sky, June 20, 2014
By F. Lastname (Midwest) - See all my reviews
Verified Purchase(What's this?)
I've had this little fellow for all of two days. I purchased a second battery with it (DJI branded), and had both batteries charged up for day one. Got about 10 minutes out of each battery and it was very fun. The drone is responsive, quick, and quickly out of sight. I tested the return-to-home function a few times, and it did what it's supposed to: Drone rises to about 50ft, returns to the starting position, then lowers itself to the ground and shuts off. Rising high into the sky, it maintains its position by GPS. When leaving the sticks untouched, it just sits there. Perfect!
After the first outing, I brought it back, connected it to the computer, and confirmed that it was on the latest firmware. I also limited the altitude to 150m (500ft) and the radius to 200m. This still seems a bit far, as the drone is barely visible at those distances. The next morning, more flying -- exploring a water tower, nearby conservation land, a few buildings. On the second flight, the battery was running low and I brought it down toward me before it landed itself. All, not bad. I went home and charged the batteries again, and did another run in the evening. First battery was fun, got some good footage of a local park and lake, brought it back and replaced the battery. I flew it over the lake, confident now that I had plenty of battery and that it would return itself safely if something went awry. About two minutes into the flight, the sounds just stopped and the drone fell into the water. Gone. With no boat or other way to get on the lake, I had to abandon the thing.
Based on what I've read online, this is an *unusual* thing for the Phantom, not so for the Phantom 2. Fly-aways seem much more common (and are scary enough). I believe this was a manufacturing defect in my particular specimen, not a general problem with the drone itself. An internal connection going lose or failing, or maybe failure of the electronics.
The camera holder is insufficient, and lost the camera twice in the short time I had it -- both times when landing. I recommend adding a couple of rubber-bands around it to keep them tighter, or adding a piece of duct-tape over the back of the camera and holder.
I need to give kudos to Amazon for handling this as a warranty case (which I believe it was), and refunding the purchase price. Of course, I will return the (now useless) transmitter to them, and hopefully it will find a new home with a future user.
Based on reviews and anecdotes I've read for the Phantom series of drones, I'm planning on making a few modifications for the next one:
- Write my phone# on it... in case it flies away.
- Tether the camera to the body of the drone with a piece of rope, to keep it near the drone should it fall out of the holder.
- Install a secondary GPS and RF link (I already ordered the parts) which report back position, battery voltage and other parameters to me... in case it flies away. I might add a buzzer or brighter light as well, in order to make finding it easier in tall grass (see below). Yes, this adds $100+ in cost, but compared to losing the aircraft, it's nothing. (If anyone is interested on something like that, please leave a comment)
I think that DJI have a decent product, but they missed a few easy and free features that would make this drone easier to use... and easier to keep. For example, plugging it in produces a ludicrous sound with no apparent utility. This means it has a speaker or piezo element. So... why not have the drone start beeping and making noise if it finds itself crashed? The IMU would know how it landed, and could determine that it might have to be found -- this would especially important in fly-away situations.
Also, reading one anecdote, I'm wondering why *anyone* would *ever* want to turn off the GPS feature in flight. I think this might be the main reason why those things fly away -- perfect GPS, locked home-position, but... accidentally toggled off the GPS/ATTI/FS switch. DJI -- fix your firmware. If I take off with GPS, I expect the thing to land with GPS. Better yet, prevent liftoff if GPS is turned on but can't acquire a lock!
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