New drone won't go further than 150 feet!

FireDrone4 · Aug 28, 2017

Excuse me if it's already been asked and answered.... But I bought a new Phantom 4 Advanced the other day. The IMU has been calibrated and all seems well. It's got all the new firmware it needs and it won't go further than 150 feet in any direction. It immediately stops, loses signal on the screen and then tries to go right to HOME mode.

Help me please. Is this an issue on my end or what!?

Thank you all,

Chris

LarBear360 · Aug 28, 2017

Check to see if you're locked into beginners mode.

FireDrone4 · Aug 28, 2017

LarBear360 said:
Check to see if you're locked into beginners mode.

It's not.

Bakersfield Quad · Aug 29, 2017

Antenna must be parallel to the legs, where the antenna are located. Are you using 2.4ghz or 5.8ghz?
Do you get warnings on the screen, other than signal LOST?
Have you looked at the LOG?

n7qxo · Aug 29, 2017

Did you make sure you are logged in to DJI site on DJI Go 4 app? And if you are then log out and back in. Worked for me.

FireDrone4 · Aug 29, 2017

Bakersfield Quad said:
Antenna must be parallel to the legs, where the antenna are located. Are you using 2.4ghz or 5.8ghz?
Do you get warnings on the screen, other than signal LOST?
Have you looked at the LOG?

It's a Phantom 4 Advanced so it's 2.4 Ghz.

No warnings. Just that I have lost signal. Is the log going to tell me anything other than what has already come across my screen, aka signal lost?

FireDrone4 · Aug 29, 2017

n7qxo said:
Did you make sure you are logged in to DJI site on DJI Go 4 app? And if you are then log out and back in. Worked for me.

Log into the site? What?

You log into the app and fly. I'm not sure what other area I could also be logged into. I owned a Phantom 3 Pro prior to this. So I'm definitely not new to using a drone but this is ridiculous. It should fly right out of the box without issue and I'm getting this ****. DJI is pretty close to getting a nasty email from me for my $1200 spent.

n7qxo · Aug 29, 2017

To solve this issue I clicked on the settings icon in the top right corner of the "Me" section of the app (where is shows the DJI Store, Flight Records, etc) and clicked sign out. Then signed back and connected to my P4P and everything was back to normal. The distance limit went away once my information was updated in the app after I was "verified".

FireDrone4 · Aug 29, 2017

n7qxo said:
To solve this issue I clicked on the settings icon in the top right corner of the "Me" section of the app (where is shows the DJI Store, Flight Records, etc) and clicked sign out. Then signed back and connected to my P4P and everything was back to normal. The distance limit went away once my information was updated in the app after I was "verified".

Thanks. I'll look into that. I'm at work today for 24 hrs BUT I brought the drone with me so I didn't go absolutely crazy wondering if I could fix it or not. I'll check this out and see if it works.

Thanks a lot for the help!

FireDrone4 · Aug 29, 2017

This was the most recent download. I uninstalled the GO app, installed it and signed out and back in several times. The IMU is calibrated and the controller is too. I'm still very height limited.

Ugh. Did anyone have this friggen issue!?

dhearn · Sep 2, 2017

FireDrone4 said:
This was the most recent download. I uninstalled the GO app, installed it and signed out and back in several times. The IMU is calibrated and the controller is too. I'm still very height limited.

Ugh. Did anyone have this friggen issue!?

I sure did and still have the problem.. Following the advice on line but no luck so far.. Very frustrating. I didn't want to delete and reinstall the app because I was afraid of losing all my flight logs/info/ and videos.. Any suggestions to resolve this issue would be hugely appreciated!

FireDrone4 · Sep 2, 2017

Screw the flight logs... just reinstall and see if it fixes your issue. I sent mine back to DJI for a diagnostic.

Deleted member 62848 · Sep 3, 2017

dhearn said:
I sure did and still have the problem.. Following the advice on line but no luck so far.. Very frustrating. I didn't want to delete and reinstall the app because I was afraid of losing all my flight logs/info/ and videos.. Any suggestions to resolve this issue would be hugely appreciated!

Hi you can delete app as many times you want as info always comes back,if you sync your flights they always saved at dji server