Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

My warranty experience with DJI

Discussion in 'Pro/Adv Discussion' started by RobVson, Oct 10, 2015.

  1. RobVson

    Joined:
    Sep 24, 2015
    Messages:
    26
    Likes Received:
    18
    P3 advanced
     
  2. LuvMyTJ

    LuvMyTJ ADMINISTRATOR
    Staff Member

    Joined:
    Feb 9, 2014
    Messages:
    7,974
    Likes Received:
    4,993
    Location:
    Live! From New York!
    It is a pleasure to welcome you to the Phantom Pilots forum RobVson. I hope that you will take advantage of the benefits that come with membership and that you will be able to use the forum for the exchange of innovative ideas and as a resource for current developments in Phantom quadcopter’s.

    Seems like you forgot to put the post in the thread.
     
    RobVson and dirkclod like this.
  3. RobVson

    Joined:
    Sep 24, 2015
    Messages:
    26
    Likes Received:
    18
    Several weeks ago, I took my p3 straight up, and at approximately 55 ft, the LEDS turned off.... my phantom came crashing to the ground and obtained significant damage. I had bought it off of Amazon and I called the vendor to inquire about warranty. He gave me the number of DJI California where I talked to an incredibly nice gentleman named Nicholas J. Immediately a Rma was sent to me along with prepaid postage. One week later I was notified that they had received my Phantom, that the repair was going to be free of charge, and that shortly it would be returned. I called back DJi in California and spoke with an incredibly polite gal named Angie. I am 37 years old and have gone through years of horrific phone based service, runaround with returns and warranty issues, and unpleasant companies. I have not spoken with DJI's main office but I can tell you that dealing with DJI California was one of the best customer relationship experiences I have ever had. I can't wait to get my phantom home. Thank you DJI California.
     
  4. RobVson

    Joined:
    Sep 24, 2015
    Messages:
    26
    Likes Received:
    18
    I'm a slow learner. I figured that out after I posted nothing. Lol
     
  5. LuvMyTJ

    LuvMyTJ ADMINISTRATOR
    Staff Member

    Joined:
    Feb 9, 2014
    Messages:
    7,974
    Likes Received:
    4,993
    Location:
    Live! From New York!
    Glad to hear that DJI may be trying to turn their CS reputation around. :)
     
Loading...
Similar Threads - warranty experience DJI Forum Date
DJI Warranty Repair - User Experience Pro/Adv Discussion Dec 14, 2015
DJI Warranty repair of Shell cracks - My experience Pro/Adv Discussion Oct 30, 2015
Warranty Service Experience Pro/Adv Discussion Apr 10, 2017
service without warranty...how much? Standard/4k Discussion Jul 4, 2017
Sticker Wraps Void Warranty? Phantom 4 Pro Discussion Jul 4, 2017