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I got my P3P back form DJI :)

Discussion in 'Pro/Adv Discussion' started by Beoing787, Sep 28, 2015.

  1. Beoing787

    Joined:
    Aug 25, 2015
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    (Before start, sorry about my poor English)

    I had a critical issue after updated my P3P to 1.3.20 last month.

    I couldn't connect my DJI app with phone. (just stuck on the 'connect your aircraft' screen)

    I've done everything I could, and did mail a lot to DJI but you know DJI, nothing useful from them XD


    So I sent mine to DJI and I thought I'm gonna wait for it for forever....

    But surprise! They sent it back to me on last Thursday, and I just received it (with a new controller) this morning and works perfectly!

    During this process, they just sent 2 mails when 1) they received my drone and after they fixed my issue that 2) there was a problem on my controller.

    So they gave me a new one with latest firmware.



    I sent it on 8th and got it back today (28th), so it took about 3 weeks.

    Well, still DJI's customer service is not that good, but I changed my mind : not that bad.
     
    duckdogs007 likes this.
  2. Buckaye

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    congrats :) nice to see the turn around getting better!
     
  3. nickyb

    Joined:
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    Well done to DJI
     
  4. greg r e

    Joined:
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    im with you,they did a good job for me...20 day turn around
     
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