Thanks for the comedy break. It took a lot of effort and time to write that response. The sad thing is; from what I heard about DJI customer service and lack of a sense of urgency on their customer's behalf; you are probably RIGHT ON with that story. lolS.E.R.T. (Special emergency response team) will spend time evaluating the situation (while eating krispy cremes). Then they will spend even more time laughing at the time it took to do a simple procedure while you waited at home all teary eyed about your loss of your best friend. Next they will send their slowest person to the FED-X store with your "Replacement"... I mean... "Fixed buddy", to "Rapidy" get it back into your loving arms. Bad news is the slow person got distracted while walking past the comic book store and hasn't been heard from since.
From what I was told (accuracy?) DJI likes to hold shipments until they get a "batch" that all need to be shipped. Probably saves them $2 or something. Sounds like they don't ship your bird when it is ready. They WAIT until they have a bunch that need to ship. If so, that's some straight bull.I just went to track the number. Says will deliver next thursday.
Nope. Not Yet. I flew up to Oregon for the Eclipse. I wanted to take my P4P but looks like nah. Oh well, my brother was nice enough to lend me his Mavic for my trip! I'd rather have my trusty Phantom though...Did you get a ups tracking number?
I will be in Newport. Right in the path of Totality!I'm in Portland so I may run into you.... Or my Phantom will....
Can anyone tell me the average amount of time DJI holds your drone hostage during the repair process? I sent my P4P in for a gimble overload error using my Care Refresh. It has been at ready to ship for 3 days. I live less than an hour from the Southern California repair facility. Normal?
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Taqueria...S.E.R.T. (Special emergency response team) will spend time evaluating the situation (while eating krispy cremes). Then they will spend even more time laughing at the time it took to do a simple procedure while you waited at home all teary eyed about your loss of your best friend. Next they will send their slowest person to the FED-X store with your "Replacement"... I mean... "Fixed buddy", to "Rapidy" get it back into your loving arms. Bad news is the slow person got distracted while walking past the comic book store and hasn't been heard from since.
I thought about that but I will let them deliver it.If you live close to the repair facility. I will drive there and see if you can talk with a manager or supervisor.
It sure seems like it. This is day 6 in the same "Shipping Preparation" stage. So, it looks like every bad Customer Service complaint I read in this forum pertaining to DJI was absolutely correct. They just don't care. "Mind over matter" They don't mind...because WE don't matter. I still have my Brother's Mavic until Sunday so at least I can get some flying in while I wait.Your number came up in the drawing this morning. We work today!
DJI has so many similarities to the movie, "The Money Pit"
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