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Great service by UAV Direct!

Discussion in 'General Discussion' started by Texphantom, Feb 1, 2015.

  1. Texphantom

    Joined:
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    Just wanted to give follow-up on another thread I created a few weeks back:

    I had a broken solder joint on the new Vision+V3. I contacted UAV Direct and there was some initial confusion about the DJI warranty coverage due to a miscommunication. Per suggestion of a forum member, I contacted Eric at UAV Direct, and he was extremely helpful and honest. I sent the quadcopter to them, and really expected at least 2-3 weeks turn-around-time. Imagine my pleasant surprise to receive a call from UAVDirect 8 days later reporting that the solder joint was fixed, the quadcopter was test flown, and on now its way home via overnight shipping! The entire process took 9 days, including a weekend!

    Many thanks to Eric and his team!
     
  2. dirkclod

    dirkclod Moderator
    Staff Member

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    +1 on them as they rebuilt my P2V into a V3 and Eric is who I talked to the whole process . They have great service there IMHO ;)
     
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