- Joined
- Jun 9, 2014
- Messages
- 29
- Reaction score
- 0
Thought i would post my service experience with DJI. I've had my P2V+ for a year, and had a minor incident (well, i lost orientation and steered into a tree), fortunately landed on grass but the crash caused the camera to come off the gimble (breaking the black "flex" band which I believe is the communication or battery wiring). Not self-repairable (although there are youtube instructional videos if you can get the part), I sent it into DJI service. I received an email acknowledgment that they received it on Jan 12th. Four days later i received another email indicating the work that was done, stating they had also upgraded the firmware, and some friendly advice on operations, and today received it back.
11 days total including shipping. And, surprisingly, no charge (I think they messed up on that one, but I'm not complaining).
Bottom line - great communication, fast service. Thank you DJI.
John
11 days total including shipping. And, surprisingly, no charge (I think they messed up on that one, but I'm not complaining).
Bottom line - great communication, fast service. Thank you DJI.
John