Khakis1999 said:Pete I see both sides. But I just feel I could have asked for a refund after 2 duds and I stuck with them. Than I make a cordial request and feel like that email was unprofessional. Guys on here who bought from B&hphoto are getting the free battery if within 30 day return period.
Dronefly said:we are probably the largest west coast distributor
Khakis1999 said:Pete I see both sides. But I just feel I could have asked for a refund after 2 duds and I stuck with them. Than I make a cordial request and feel like that email was unprofessional. Guys on here who bought from B&hphoto are getting the free battery if within 30 day return period.
plus it was announced at 35 days so even if a 30 day return existed it was still announced on dec10 when most people took posession on nov 5thOf The Opera said:Khakis1999 said:What I don't get is this. You have a 30 day return window whenever you buy anything I think it's the law.
Yes. You don't get it.
The "30 day return window" that you imagine is not law.
Ksc said:I think you will find that everyone agrees with B&H. The other nice thing about them is that they sell more than the phantom which means they have more at risk from bad publicity and in turn focus more on customer service. I could be mistaken but I think they have staff that only handles phone calls and emails and they pride themselves on customer service. DJI makes pretty good products but the truth is that their stuff has a history of showing up DOA instead of ready to fly. Due to this fact, return policy and customer service is super important. If you were buying a sony camera or laptop I would say the dealer doesn't matter because it will for sure work out of the box. Not so with DJI.
Ksc said:I've also found that Aerial media and dslrpros are way over priced and neither are easy with getting in touch with.
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