Drone and Box Won't Stay Connected

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My Phantom 3 Pro keeps disconnecting from its control box, even when the 'connection' light on the side is green. Getting the drone & box to reconnect is always sketchy with no predictable outcome. I'm constantly pushing the reconnect button, but don't understand the problem. Any advice is welcome. It's driving me crazy. What am I doing wrong?
 
My Phantom 3 Pro keeps disconnecting from its control box, even when the 'connection' light on the side is green.
Few questions.

1) Is this a used aircraft and RC?
2) What firmware version on RC and AC.
3) What device?
4) What app version?

That's just to start with.
 
What colour is the left most LED on the controller during all this?
When you say the drone disconnects, are you losing the ability to control the drone with the controller e.g. no ability to move gimbal up and or down?
Or do you perhaps mean that, on the screen of the device running the Go app, the top centre section of the tool bar shows "Disconnected"?
 
@dcrump,
Welcome to the Forum!

I have questions also....
There is a bunch of us that can help you out. ;)

We need, the facts.

justthefacts.jpg

Rod
 
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